Job Openings at Prodigy Microfinance Bank

Job Description

• Our bank tellers do more than handle money; they establish and nurture relationships with our valued customers. We’re industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail.
• To continue this tradition of superior service and accountability, we’re looking for a qualified bank teller to join our team.
• The ideal candidate will have experience with banking processes, money management, and customer service. First and foremost, this person must be trustworthy and precise so that our reputation as a trusted bank is reinforced in the community.

Objectives of this Role

• Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
• Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
• Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
• Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed

Responsibilities

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
• Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
• Track, record, report, and store transactional information and special requests
• Provide a high level of customer service, offering answers and assistance with a smile.

Required Skills and Qualifications

• High School Diploma or equivalent
• Basic math and computer skills
• Cash-handling experience
• Excellent communication, customer-service, and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

Preferred skills and qualifications:

• Bachelor's Degree (or equivalent)
• Skills for upselling and recommending products

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Job Description

• Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently
• Reviewing budgets to determine if expenditures are appropriate and staying within legal limits
• Reviewing loan applications to assess a customer’s creditworthiness or reviewing commercial loan applications to determine if they meet lending guidelines
• Managing the operations of a bank branch, including hiring and training employees, monitoring employee performance, handling customer complaints, and resolving conflicts between customers
• Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
• Recommending changes to policies and procedures based on experience with similar situations in the past
• Evaluating the performance of employees by conducting performance evaluations and providing feedback on job performance
• Conducting audits to ensure compliance with federal banking laws and regulations
• Interviewing job candidates to determine qualifications and compatibility with the company culture

Job Responsibilities

• Providing oversight and direction to ensure your staff is meeting service levels/deadlines
• Working closely with senior management and direct reports to develop/implement objective and measureable productivity and quality standards for your staff/processes
• Manages a team responsible for the daily operational functions within Bank Operations Cash Services
• Conducting service reviews and hosting sub-custodian / correspondent bank visits
• Due diligence on sub-custodian and correspondent banks for RFPs, transitions & market openings
• Ensuring RFI/RFP/SLA MIS requirements are supported without impacting delivery.(These critical documents ensure the correct agent service provider is selected and performs as expected)
• Supporting management of agent bank transitions and the Global Nostro Cycle Change process
• Is responsible to foster relationships to provide awareness of channel and customer needs with key organizations outside of the Operations, Underwriting and Sales channels including but not limited to
• Solves complex, multi-faceted problems facing day-to-day operations
• Manage and coach Recruiters to ensure risk/controls are managed tightly

Job Qualifications

• Interested candidates should possess a Bachelor's Degree in relevant fields with 1 years work experience.
• Must be able to communicate, motivate and foster a high-performance work environment
• Must have excellent training/mentoring skills
• Knowledge of Cash products and appreciation of the Treasury Service business environment
• Potential for occasional overseas travel to represent the firm at meetings with sub-custodians and cash correspondents
• Full industry knowledge of customer satisfaction drivers
• Quick adaptability in the use of various software applications

Skills:

• Excellent organizational skills.
• Good conflict resolution.
• Proven leadership skills.
• Great decision-making skills.
• Strong attention to detail.
• Adept at budgeting and forecasting.
• Ability to transform data into actionable, strategic decisions.

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Main Responsibility

• The Managing Director shall be responsible for giving strategic guidance and direction to the board to ensure that the Company achieves its financial vision, mission and long term goals.

Responsibilities

• Setting the overall strategic direction of the company alongside the board.
• Plans and implements the long term business strategy of the organization to achieve the overall objectives.
• Devising a 5-year plan and working with other board members to oversee its implementation.
• Working closely with the Sales team on sales strategy and approach to winning new business.
• Carrying out regular SWOT analysis to mitigate any potential risks through industry and market changes.
• Setting company-wide KPI’s to gauge company performance in all areas.
• Prepare a corporate plan and annual business plan and monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible.
• Maintaining a dialogue between shareholders and the board.
• Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community.
• Setting company budgets and forecasts alongside the finance department.
• Reporting results to the shareholders on a quarterly and annual basis.

Qualifications / Skills Required

• A Degree in Social Sciences or any other related field. Professional qualification will be an added advantage.
• 10+ years of senior-level experience of the management of people and resources.
• A proven record of success in senior-level general or commercial management, preferably in a financial industry.
• A wide knowledge of the industry.
• Membership of the Chartered Institute of Bankers Nigeria.
• An understanding of financial management and wider management principles and techniques.
• Analytical and presentational skills.
• Knowledge of statutory requirements.
• A very high level of commercial awareness.
• Leadership skills.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent analytical and problem-solving skills.

Salary
Competitive

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Role Description

• This is a full-time on-site Customer Service Officer role located in Lagos.
• The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.
• The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related field
• Strong interpersonal skills
• Demonstrated ability to ensure customer satisfaction
• Experience in providing excellent customer support
• Proven experience in creating a positive customer experience
• Ability to provide exceptional customer service
• Excellent communication and problem-solving skills
• Experience working in the financial services industry is a plus

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Job Role

• At Prodigy MFB, the finance officer is responsible for all financial aspects of the organization.
• The position manages the budget, prepare financial reports, and ensure that all financial transaction is conducted legally and ethically.
• Create and implement financial policies to guarantee operational efficiency.
• Oversee the preparation and planning of budgets.
• Maintain records and receipts for all daily transactions.
• Ensure financial records are kept up-to-date with the latest transactions and changes.
• Contribute to financial audits. Monitor all bank deposits and payments.
• Perform periodic financial analysis to detect and resolve problems.
• Review and implement financial policies
• Prepare balance sheets and invoices.
• Conduct daily review of General Ledgers
• Assist in the Budget expense Tracker Management
• Preparation of Monthly CBN Returns
• Assist in the Preparation of Management Account
• Preparation of the bank’s Weekly Performance Report
• Assist in the Preparation of Asset and Liability Report
• Calculation of Effective Interest rate on Investment securities.

Qualifications / Requirements

• Minimum Degree in Accounting, Finance or a related field
• Minimum of 3 Years relevant professional experience in a similar role.
• Computer literate, good working knowledge of MS Excel;
• Attention to detail and analytical skills
• Excellent interpersonal, communication and organization skills
• Self-Starter with the ability to work independently
• Ability to work under pressure, while remaining flexible, proactive and efficient.

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Job Role

• The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of the Bank.
• The LAF Operations Associate ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.
• Engaging LAF Partner representatives and officers on LAF related matters
• Conduct riders pre-screening and on-boarding exercises
• Liaise with internal stakeholders on all matters involving LAF riders and ensure speedy resolution to service issues.
• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
• Pversee daily operational activities of the riders and partner related matters
• Responsible for Bike recovery in the event of payment default by riders.
• Follow up with service centres for quick repairs and servicing of bikes
• Engage all third-party service providers for Asset insurance, tracking and registration processing.
• Act as the first point of call in providing operational support for the LAF riders
• Escalate to the COO all issues which requires management decision and Authorization
• Monitor and assess operational risk exposures, events, business and IT incidents to ensure such cases are appropriately escalated.
• Support the business in development and implementation of appropriate risk controls to mitigate such incidents.
• Embedding an appropriate risk culture.
• Internal controls function tominimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.
• Identify the risks that a business faces and develop preventive strategies.
• Reviewing of SOP from time to time.
• Provide training on policy and controls.
• Review Vendor creation, Customer Creation (Agreements), and Credit setting for customers.
• Review Capex project briefs and compliance with procedures.

Qualifications

• Bachelor's Degree in Accounting, Economics, Statistics, or any related field.
• 2-3 years experience in risk and internal control.
• Certification in MCIB is a plus.