Teller at Prodigy Microfinance Bank

Job Description

• Our bank tellers do more than handle money; they establish and nurture relationships with our valued customers. We’re industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail.
• To continue this tradition of superior service and accountability, we’re looking for a qualified bank teller to join our team.
• The ideal candidate will have experience with banking processes, money management, and customer service. First and foremost, this person must be trustworthy and precise so that our reputation as a trusted bank is reinforced in the community.

Objectives of this Role

• Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
• Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
• Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
• Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed

Responsibilities

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
• Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
• Track, record, report, and store transactional information and special requests
• Provide a high level of customer service, offering answers and assistance with a smile.

Required Skills and Qualifications

• High School Diploma or equivalent
• Basic math and computer skills
• Cash-handling experience
• Excellent communication, customer-service, and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

Preferred skills and qualifications:

• Bachelor's Degree (or equivalent)
• Skills for upselling and recommending products