Operations Officer at Domeo Resources International (DRI)

Main Function

• The Operations Officer ensures that the Organisation operates seamlessly, offering world‑class guest experiences through excellence in service, environment, and logistics.
• This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance - all critical to maintaining the organization’s elite standards.

Role Responsibilities

Guest Experience & Service Management:

• Welcome and attend to guests with warmth, courtesy, and high professionalism.
• Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction.

Facilities & Ambience Maintenance:

• Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment.
• Coordinate with maintenance staff to promptly address any functional or cleanliness issues.

Logistics & Supplies Coordination:

• Manage supplies of various materials, including consumables.
• Track inventory and coordinate timely re-stocking with vendors.

Team Supervision & Scheduling:

• Support the team through scheduling, performance monitoring, and on-the-job training.
• Ensure staff are properly briefed, professionally dressed, and punctual.

Administrative & Operational Support:

• Process daily logs, guest counts, and feedback; compile operational reports.
• Assist in organising any special events or VIP visit setups as required.

Health, Safety & Compliance:

• Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards.
• Conduct regular checks and maintain necessary documentation for compliance records

Qualifications and Requirements

• Education and Certifications
  • Bachelor’s Degree in Business Administration, or a related field.
• Experience
  • Minimum of 2 years of experience in operations management
  • Prior experience in VIP service or executive customer service is an advantage.

Skills

Guest-Centric Service

• Exceptional communication and interpersonal skills with a polished demeanour.
• Strong aptitude for anticipatory guest support.

Operational Coordination

• Proficiency in managing resources, logistics, and consumable stock.
• Keen attention to detail in maintaining the environment and service quality.

Team Leadership

• Ability to guide, motivate, and supervise front-line staff.
• Strong organisational skills for managing schedules and workforce communication.

Problem-Solving & Adaptability

• Quick-thinking and resourceful in resolving guest issues and operational hiccups.
• Resilient under pressure with capacity for multitasking in high-service environments.

Health & Safety Awareness

• Thorough knowledge of hygiene and safety standards.
• Reliable in complying with health, safety, and service protocols.