Operations Manager at Speedy Dish

RESPONSIBILITIES

You will deliver a high-quality menu and motivate our staff to provide excellent customer service, including maintaining the restaurant and lounge’s revenue, profitability, and quality.

Other duties include the following:

• Coordinate daily front and back end of the restaurant/lounge for smooth running.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and events.
• Recommend ways to reach a broader audience (e.g., discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

REQUIREMENTS

• Must have B.Sc. degree in either Business Administration, Accounting or Economics.
• Proven work experience as a Restaurant Manager, Lounge/Club Manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Familiarity with restaurant management software, like EPOS.
• Strong leadership, motivational and people skills/
• Acute financial management skills

SALARY: 150,000