Operations Manager at Precious Palm Royal Hotel

Responsibilities

• Oversee the operations of the hotel to achieve optimal goals in collaboration With the management.
• Oversee guest relations, front desk, housekeeping, maintenance, finances, team building, security, sales, product delivery, and staff development.
• Deal effectively with suppliers and contractors for the smooth running of the hotel.
• Supervise line managers, supervisors, heads of departments, and sections' duties for superior performance for profitability and growth.
• Receive requisitions for materials and finances from departments for consideration and approvals.
• Supervise and monitor all ongoing projects to ensure adherence till the completion stage.
• Delegate duties to the managers/supervisors and heads of departments on work schedule, hiring new employees, staff induction training, and any other duties for superior performance.
• Ensure compliance with the statutory responsibilities to the government.
• Market the hotel to organizations, institutions, and multinational companies for patronage.
• Assist the company General Manager in setting various policies and ensure compliance as may be directed.
• Any other responsibilities as it may be assigned from time to time by the General Manager, Chief Executive Officer, and MD

Requirement

• Bachelor’s Degree in Hospitality Management, Business Management or any related field
• 3+ years in the hospitality industry, with experience in various departments (front office, housekeeping, food and beverage, etc.).
• Familiarity with hotel management software
• Experience with budgeting, financial reporting, and operational analytics.
• Ability to lead and motivate diverse teams.
• Effective conflict resolution and decision-making skills.
• Strong understanding of hotel operations, including room bookings, guest relations, housekeeping, and maintenance.
• Budget management and cost control.
• Understanding of revenue management strategies.
• Strong commitment to guest satisfaction and quality assurance.

Attention to Detail:

• Empathy and the ability to build rapport with guests and staff.