Letting & Facility Manager at Layelle Africa

Key Responsibilities

Property Letting & Tenant Management

• Develop and implement strategies to improve occupancy levels across company properties.
• Market available spaces and coordinate property viewings for prospective tenants.
• Manage tenant onboarding including lease documentation, compliance, and move-in coordination.
• Maintain strong relationships with tenants and address concerns or complaints promptly.
• Monitor lease expirations and manage renewals to maintain occupancy stability.

Facility & Property Operations

• Oversee the day-to-day management and maintenance of company properties and facilities.
• Ensure buildings, utilities, and common areas are properly maintained and fully operational.
• Supervise facility staff including cleaners, technicians, and security personnel.
• Coordinate routine maintenance, repairs, and preventive maintenance schedules.

Vendor & Contractor Management

• Manage third-party vendors including maintenance contractors, cleaning services, and security providers.
• Ensure vendors deliver services in line with agreed service levels and standards.
• Monitor contractor performance and manage service contracts.

Health, Safety & Compliance

• Ensure all properties comply with health, safety, and environmental regulations.
• Implement and monitor safety procedures across facilities.
• Ensure emergency systems such as fire safety equipment and alarms are functional and regularly inspected.

Financial & Operational Management

• Monitor facility-related expenses and ensure cost-effective management of maintenance budgets.
• Review and approve service requests and facility expenditure within approved limits.
• Prepare periodic reports on occupancy levels, maintenance issues, and facility performance.

Key Requirements

Education

• Bachelor’s Degree or HND in Estate Management, Facility Management, Engineering, Business Administration, or related field.

Experience

• 7 – 12 years experience in property management, facility management, or real estate operations.
• At least 3–5 years in a supervisory or management role.

Skills & Competencies

• Strong leadership and team management skills
• Property letting and tenant management experience
• Facility maintenance and building management knowledge
• Vendor and contractor management
• Strong negotiation and conflict resolution skills
• Financial and cost management awareness
• Ability to handle operational issues and tenant relations professionally
• Key Performance Indicators (KPIs)
• Occupancy rate of managed properties
• Tenant satisfaction and retention levels
• Timeliness of maintenance and repairs
• Facility operational efficiency
• Vendor performance and service quality
• Cost control on facility maintenance

Preferred Qualifications

• Professional certification in Estate Management, Facility Management, or Property Management.
• Experience managing commercial or mixed-use properties.

Leadership Expectations 

• The Letting & Facility Manager is expected to:
• Demonstrate strong leadership and accountability
• Maintain operational discipline across properties
• Ensure prompt response to tenant and facility issues
• Build a professional property management structure
• Maintain high service standards across all facilities