Operations Manager at Owens and Xley

Job Description

• On behalf of our client, we seek to fill the role of an Operations Manager to supervise operations, drive compliance and oversee employee relations.

Duties and Responsibilities

• Oversee availability of inventory, food preparation, logistics, and order fulfilment to customers.
• Pursue actively, the timely execution of strategic & operational objectives within a defined budget.
• Ensure the availability of suitable and sufficient resources for efficient operations (e.g. people, tools, equipment etc.)
• Track people operations capacity and capability requirements and recommend training needs or oversee hiring where necessary.
• Oversee the end-to-end process of hiring, training, supervising and motivating permanent and temporary staff.
• Enforce across board, adherence to the company’s code of conduct between staff and customers.
• Schedule staff, organize rotas and post shift schedules timely.
• Ensure the opening and closing procedures for staff are completed
• Attend pre-opening meetings to provide daily information about special projects/events.
• Ensure health and safety regulations are strictly observed, recorded and archived.
• Monitor customer interaction across e-commerce channels and on the shop floor to enforce compliance when responding to customer inquiries and when processing orders.
• Monitor the quality of the product and service provided.
• Keep to budgets and maintain financial and administrative record.

Qualifications

• Candidates should possess a Bachelor's Degree
• Minimum of 2 years experience in a supervisory role in the hospitality industry.
• Sound knowledge of Event Management procedures.
• Familiarity with HSE techniques and standards.
• Schedule kitchen staff and post shift schedules timely.
• Ensure the opening and closing procedures for kitchen staff are completed.
• Attend pre-opening meetings to provide daily information about special and kitchen projects/events.
• Ability to forcast material requirements and create cost-effective budgets.
• Ability to manage people of diverse culture, ethnicity and background.
• Excellent verbal and written communication skills.
• Ability to create staff schedule and rotas

Salary
N80,000 - N100,000 / Month