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  • Posted: Sep 1, 2021
    Deadline: Sep 8, 2021
  • Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
    Read more about this company


    Operations Manager

    Job Description

    • On behalf of our client, we seek to fill the role of an Operations Manager to supervise operations, drive compliance and oversee employee relations.

    Duties and Responsibilities

    • Oversee availability of inventory, food preparation, logistics, and order fulfilment to customers.
    • Pursue actively, the timely execution of strategic & operational objectives within a defined budget.
    • Ensure the availability of suitable and sufficient resources for efficient operations (e.g. people, tools, equipment etc.)
    • Track people operations capacity and capability requirements and recommend training needs or oversee hiring where necessary.
    • Oversee the end-to-end process of hiring, training, supervising and motivating permanent and temporary staff.
    • Enforce across board, adherence to the company’s code of conduct between staff and customers.
    • Schedule staff, organize rotas and post shift schedules timely.
    • Ensure the opening and closing procedures for staff are completed
    • Attend pre-opening meetings to provide daily information about special projects/events.
    • Ensure health and safety regulations are strictly observed, recorded and archived.
    • Monitor customer interaction across e-commerce channels and on the shop floor to enforce compliance when responding to customer inquiries and when processing orders.
    • Monitor the quality of the product and service provided.
    • Keep to budgets and maintain financial and administrative record.


    • Candidates should possess a Bachelor's Degree
    • Minimum of 2 years experience in a supervisory role in the hospitality industry.
    • Sound knowledge of Event Management procedures.
    • Familiarity with HSE techniques and standards.
    • Schedule kitchen staff and post shift schedules timely.
    • Ensure the opening and closing procedures for kitchen staff are completed.
    • Attend pre-opening meetings to provide daily information about special and kitchen projects/events.
    • Ability to forcast material requirements and create cost-effective budgets.
    • Ability to manage people of diverse culture, ethnicity and background.
    • Excellent verbal and written communication skills.
    • Ability to create staff schedule and rotas

    N80,000 - N100,000 / Month

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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