Operations Manager at Justerotics

Responsibilities

• Manage the daily functions of the business
• Organise all store operations and allocate responsibilities to staffs
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the store and ensure standard compliance as required by management and resolve any issues that might arise
• Plan and oversee in-store and online promotional events or displays
• Keep abreast of market trends to determine the need for improvements
• Ensure the store fulfils all legal health and safety guidelines
• Contribute to the innovation of new product strategy, map-out, plan, and manage projects.
• Prepare annual performance review and reevaluate processes
• Oversee Accounting / Finance, Marketing, Sales / Communications, Human Resources functions.
• Serve as the key contact for all internal communications and operational issues between the management and personnel
• Manage budget to align with goals of business
• Oversee employee relations, recruitment, and professional development and training programs.
• Send reports as required by management
• Manage performance in all our branches
• Manage PR for the company

Qualifications

• 3+ years of experience in a similar role
• Proven experience as a retail manager or in other managerial position
• Outstanding communication and interpersonal abilities
• B.Sc/ M.Sc in Business administration of related field of study
• Proficiency with Microsoft Office
• Have technology skills and can use apps such as Canva, Capcut
• Possess strong leadership skills.
• Strong organisational and communication skills
• Strong ability to multitask