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  • Posted: Jun 6, 2022
    Deadline: Jun 30, 2022
  • Edgewood consulting is a management consulting and talent development firm registered in Nigeria to provide cutting - edge and value - added advisory, performance improvement, learning improvement, human resources management, restructuring turnaround management and market development research services.
    Read more about this company


    Operations Manager


    • Supervise and coordinate branch operations on daily basis
    • Maintain a highly motivated, skilled and well-trained workforce in banking operations
    • Ensure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policies
    • Safeguard customers’ data and protect against fraud.
    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
    • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
    • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
    • Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
    • Ensure compliance with regulatory requirements relating to Banking Operations.
    • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
    • Manage the Banking Operations Department (staff and budget).
    • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
    • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
    • Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.

    Applicant must possess the following qualifications:

    • Minimum of B.Sc / HND from a recognized institution in any discipline
    • 4-7 years’ experience in Banking/Microfinance institution will be an added advantage
    • MCP Certification in microfinance banking will be an added advantage.

    Job Requirements:

    • Detailed knowledge of Banking procedures and policy principles at all levels
    • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
    • Extensive knowledge of Treasury Operations and Trade Finance
    • Understanding and application of best practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
    • Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
    • Ability to recognise problems and apply Risk Management techniques to address them.

    Method of Application

    Interested and qualified candidates should send their Applications to: using "Operations Manager (Microfinance Bank)" as the subject of the email.

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