Operations Manager at Edgewood Consulting

Responsibilities

• Supervise and coordinate branch operations on daily basis
• Maintain a highly motivated, skilled and well-trained workforce in banking operations
• Ensure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policies
• Safeguard customers’ data and protect against fraud.
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
• Ensure compliance with regulatory requirements relating to Banking Operations.
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
• Manage the Banking Operations Department (staff and budget).
• Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
• Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.

Qualifications
Applicant must possess the following qualifications:

• Minimum of B.Sc / HND from a recognized institution in any discipline
• 4-7 years’ experience in Banking/Microfinance institution will be an added advantage
• MCP Certification in microfinance banking will be an added advantage.

Job Requirements:

• Detailed knowledge of Banking procedures and policy principles at all levels
• Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
• Extensive knowledge of Treasury Operations and Trade Finance
• Understanding and application of best practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
• Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
• Ability to recognise problems and apply Risk Management techniques to address them.