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  • Posted: Jun 6, 2022
    Deadline: Jun 30, 2022
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  • Edgewood consulting is a management consulting and talent development firm registered in Nigeria to provide cutting - edge and value - added advisory, performance improvement, learning improvement, human resources management, restructuring turnaround management and market development research services.
    Read more about this company

     

    Operations Manager

    Responsibilities

    • Supervise and coordinate branch operations on daily basis
    • Maintain a highly motivated, skilled and well-trained workforce in banking operations
    • Ensure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policies
    • Safeguard customers’ data and protect against fraud.
    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
    • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
    • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
    • Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
    • Ensure compliance with regulatory requirements relating to Banking Operations.
    • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
    • Manage the Banking Operations Department (staff and budget).
    • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
    • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
    • Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.

    Qualifications
    Applicant must possess the following qualifications:

    • Minimum of B.Sc / HND from a recognized institution in any discipline
    • 4-7 years’ experience in Banking/Microfinance institution will be an added advantage
    • MCP Certification in microfinance banking will be an added advantage.

    Job Requirements:

    • Detailed knowledge of Banking procedures and policy principles at all levels
    • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
    • Extensive knowledge of Treasury Operations and Trade Finance
    • Understanding and application of best practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
    • Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
    • Ability to recognise problems and apply Risk Management techniques to address them.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their Applications to: edgewoodrecruitment@yahoo.com using "Operations Manager (Microfinance Bank)" as the subject of the email.

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