Operations Manager at DynamicPlus Advisory

Job Duties

• Support general administrative and operational needs of the Country Representative, including scheduling of meetings, organizing site visits, etc.
• Provide comprehensive support for the smooth functioning of the office and local registration as agreed with HQ
• Serve as the operational liaison with HQ
• Support operational aspects of the NGO in Nigeria including coordination of program related travel, managing logistics for all internal and external meetings, liaising with vendors and managing their performance and contracts, etc.
• Provide administrative support to recruitment processes and support onboarding of new staff and consultants
• Help establish and maintain an office, ensuring compliance with all prescribed guidelines and regulations
• Ensure the development and/or adaptation of standard operating procedures to establish efficiency, consistency, responsibility and accountability for a range of key country office processes including procurement
• Train employees and liaise regularly with in-country and visiting staff to keep them up to date on policies and to ensure compliance with office policies and procedures
• Carry out specific tasks of security management as delegated, including communication, equipment, and information management, internally and in close coordination with the UN, authorities, security forces, NSAGs and other INGOs, attend the OSAC, NGO forum, and UNDSS meetings and brief new staff, visitors and consultants within 24h upon arrival.
• Support local team with understanding and complying with travel policies and procedures, managing the travel vendors’ performance and contracts, and trouble-shooting travel problems, when needed.
• Facilities: Monitor and facilitate lease renewal business terms in close liaison with Country Representative and Director of Global Operations. Oversee and manage relationship and activities with local property management company, including for the upkeep of the physical office facilities. Manage the NGO's equipment and assets register.
• Budget: Support the finance function as needed, including in the development of an annual budget; provide assistance with financial services providers
• Monitor and manage IT, facilities, insurance, and other operational activities.

Qualifications

• Undergraduate qualification in business management, administration, project management, accounting, or other relevant area
• At least 7 years’ experience in office management, project management or high-level administration
• Excellent interpersonal and communication skills, including written
• Exceptional organizational skills and ability to take initiative, prioritize, and follow through on tasks
• Strong sense of responsiveness to internal and external requests and the ability to work with diverse groups and stakeholders
• Well-developed customer service skills
• Analytical mindset with strong attention to detail and ability to problem solve
• Demonstrated project management skills
• Proficiency in Microsoft Office Suite programs, including Word, Excel and PowerPoint
• Strong numeracy skills and ability to develop and manage budgets
• Experience in an NGO in similiar role is required