Operations Manager at Aspom Travel Agency

Responsibilities

• Conduct training on service standards for employees.
• Develop corporate governance measures.
• Develop disaster relief, incident, and contingency guidelines.
• Develop safety and security guidelines for developed schedules.
• Ensure accurate and timely reporting of vendors' performance.
• Ensure tour operations follow regulations including visa and immunization requirements.
• Evaluate how the latest technology trends can be leveraged on to improve productivity and innovation.
• Evaluate the performance of travel operations teams.
• Gather and analyze feedback for operational improvements and product development.
• Implement the department's recruitment and retention efforts.
• Manage budgets in accordance with departmental work plans.
• Manage customer issues and disputes.
• Manage escalated contractual issues with existing vendors.
• Monitor adherence to service level standards by vendors.
• Monitor vendors' adherence to safety and health guidelines at sites.
• Propose department budgets for management approval.
• Provide on-the-job training to staff.
• Recommend improvements to the customer service experience.
• Review customer demand data to support the product and experience development department.
• Schedule tour guiding assignments based on fit and availability.

Requirements

• A Bachelor's Degree in Tourism, Travel, Hospitality or any other relevant field.
• A minimum of 5 years of experience in the travel industry.
• A minimum of 1 year of supervisory experience may be preferred. Certification in travel or hospitality may be advantageous.

Remuneration
N100,000 - N150,000 Monthly.