Latest Jobs at the Borough Lagos

Job Brief

• We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify 
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and Skills

• A degree is required.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills.

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Job Description

• We are seeking a reliable and detail-oriented Housekeeper to join our housekeeping team.
• As a Housekeeper, you will be responsible for ensuring that our guest rooms and public areas are clean, tidy, and well-maintained.

Responsibilities

• Clean and maintain guest rooms, including making beds, changing linens, and replenishing amenities
• Restock linens, towels, and amenities as needed
• Clean and maintain public areas, including the lobby, hallways, and restrooms
• Remove trash and dirty linens from guest rooms and public areas
• Report any maintenance or repair issues to the housekeeping supervisor
• Provide exceptional customer service to guests
• Work efficiently to ensure that rooms are ready for check-in by the scheduled time
• Maintain a clean and organized workspace

Requirements

• High School Diploma or equivalent
• Previous housekeeping experience preferred
• Ability to work in a fast-paced environment and meet deadlines
• Excellent communication and customer service skills
• Ability to work independently and as part of a team.