Operations Implementation and People Performance Executive at The Concept Group

Job Descripfion

• We are seeking a proactive and detail-oriented Operations Implementation and People Performance Executive to drive operational excellence and team performance within our Business Operations unit.
• The ideal candidate will play a key role in implementing business strategies, optimizing workflows, and enhancing productivity to support organizational growth.

Responsibilities
Operations Implementation:

• Lead the rollout of new operational strategies, systems, and process improvements.
• Collaborate across departments to ensure seamless implementation of policies and tools.
• Continuously assess operational processes and recommend performance-enhancing improvements.

People Performance Management:

• Define and monitor KPIs for team members within Business Operations.
• Conduct appraisals, provide structured feedback, and identify training needs.
• Drive a culture of accountability, excellence, and continuous improvement.

Cross-functional Collaboration:

• Partner with Business Process, HR, Finance, and Compliance teams to align performance and operational goals.
• Support integration of new processes and ensure compliance with company and regulatory standards.

Reporting and Analysis:

• Prepare performance reports and operational insights for management.
• Analyze key performance metrics to identify improvement opportunities and guide decision-making.

Key Performance Indicators (KPIs)

• Success rate of implemented operational initiatives.
• Improvement in team productivity and engagement.
• Timeliness and accuracy of operational reports.
• Compliance with internal and regulatory standards.

Requirements

• Bachelor’s Degree in Business Administration, Management, or related field.
• Minimum of 2 years’ experience in operations management or performance management (preferably in financial services).
• Strong understanding of process improvement methodologies (Lean, Six Sigma, etc.) is an advantage.
• Excellent communication, leadership, and analytical skills.
• Proven ability to manage multiple projects and adapt to changing operational demands.