Operations & Care Coordinator - Lagos at Lana Healthcare

About the Role

• The Operations & Care Coordinator will manage the daily operations of care delivery, ensuring caregivers and nurses are properly scheduled, care plans are followed, and operational issues are resolved quickly.
• This is a remoterole and is ideal for someone who is highly accountable, self-organized, calm under pressure, and experienced in coordinating people and schedules, especially in healthcare or field-based environments.

Key Responsibilities
Care Operations & Scheduling:

• Create and manage weekly caregiver schedules
• Coordinate nurse visits and follow-ups
• Ensure care plans are executed consistently
• Resolve shift gaps and caregiver absences

Caregiver & Nurse Coordination:

• Coordinate onboarding of new caregivers and nurses
• Introduce caregivers to patients and families
• Walk caregivers through care plans and expectations
• Act as the main point of contact for operational issues

Hiring & Onboarding Support:

• Screen and shortlist caregiver and nurse candidates
• Coordinate interviews and onboarding logistics
• Support quick staffing when new clients are onboarded

Operations Reporting:

• Maintain basic operations records
• Share weekly ops summaries with management
• Flag risks early (staffing gaps, care issues, recurring problems)

What This Role Is NOT:

• Not a marketing or sales role
• Not a clinical decision-making role.

Requirements

• 1–3 years of experience in healthcare administration, home care, NGO operations, or field coordination
• Strong scheduling and coordination skills
• Comfortable managing caregivers and nurses across locations
• Good written and verbal communication skills
• Basic proficiency with Google Suites (Doc, Sheet, Slides, Notes, Mail etc.)
• Strong attention to detail and follow-through

Key Traits We’re Looking For

• Highly organized
• Proactive problem solver
• Calm and dependable
• Empathetic but firm
• Able to work independently
• Able to travel within Nigeria based on need.