Officer, Contact Centre at Stanbic IBTC Pension Managers Limited

Job Description

The Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center officer is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis. The Contact Center officer acts as an interface between members of the public and the Company. The Contact Center Agent is the platform through which information is received and passed from the public to the Company.

Qualifications

• Minimum of B.sc in Arts or Social Science
• Minimum of two (2) Nigerian Languages (Languages must be stated in cv)
• Minimum of 2 years post nysc work experience

Technical Competencies

• Query Resolution
• Active Listening
• Strategic Planning and Reporting

Behavioral Competencies

• Upholding Standards
• Resolving conflict
• Generating Ideas
• Completing Tasks