Officer, Card Solutions at Stanbic IBTC

To provide administrative, analytical, and operational support for the Bank’s card product portfolio (Debit, Credit, Prepaid, Virtual). The Officer, Card Solutions assists in the execution of product activities, market engagement tasks, client onboarding, reporting, and day‑to‑day operational processes that ensure card products run efficiently. The role supports the Manager, Card Solutions in market expansion initiatives, co-branded card programs, BIN sponsorship engagements, portfolio analytics, and vendor/partner coordination.

Essential Functions

• Support day-to-day card-related operations (product updates, request processing, follow-ups).
• Maintain product documentation, approvals, records, and internal communication materials.
• Assist in preparing business cases, BRDs, UAT documents, training materials, and reports.
• Collect and analyze key card metrics (volumes, usage, spends, activation rates, attrition).
• Prepare weekly/monthly dashboards and MIS for management review.
• Assist in generating leads for bulk card issuance and maintain lead-tracking logs.
• Participate in client onboarding sessions for co-branded programs and BIN sponsorships.
• Support UAT cycles, data validation, and process testing for new card features (virtual cards, tokenization, etc.).
• Document defects, track resolutions, and ensure readiness checklists are completed.

Qualifications

• First degree in Business, Finance, Economics, Technology, or related field 
• Certifications in digital payments or product support 

Experience Required

• 4–7 years in card operations, product support, banking operations, or digital channels
• Experience using card systems, dashboards, or reporting tools 
• Exposure to fintech, payments, or card ecosystem

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interacting with People
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Query Resolution
• Telephone Caller Handling
• Workflow Management