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To implement and drive the Agency Banking business plan in and around assigned geographical location and region whilst monitoring and maintaining the Agent and or client experience and growing the distribution partnership base. He/she will be responsible for agent prospecting and relationship management. 

Key responsibilities

• Responsible for building, monitoring, and growing a network of vibrant Agents in the regions of coverage
• Driving and coordinating series of activities involved in identifying, on-boarding, training, and support of Agents
• Initiating and coordinating business development initiatives such as market storms, community activation, Agent forums etc. geared towards the growth and quality of the Agent network
• Working closely with other teams within the Agent Banking department to develop and grow products that meet the specific need of the target market
• Develop, co-ordinate and implement marketing activities to create brand awareness and visibility aimed at driving customer growth and transactions

Qualifications

• Minimum of First degree 

Experience Required

• 3 - 4 years extensive experience in Branch Banking, including identifying key drivers of income and cost lines. Experience in growing customer base. Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships, negotiate effectively, and motivate agents to achieve targets is essential. Additionally, analytical skills, business acumen, and a strategic mindset are valuable for identifying growth opportunities and optimizing the agent network's performance will be an added advantage.

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Client Servicing
• Difficult Calls Management
• Query Resolution

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To provide administrative, analytical, and operational support for the Bank’s card product portfolio (Debit, Credit, Prepaid, Virtual). The Officer, Card Solutions assists in the execution of product activities, market engagement tasks, client onboarding, reporting, and day‑to‑day operational processes that ensure card products run efficiently. The role supports the Manager, Card Solutions in market expansion initiatives, co-branded card programs, BIN sponsorship engagements, portfolio analytics, and vendor/partner coordination.

Essential Functions

• Support day-to-day card-related operations (product updates, request processing, follow-ups).
• Maintain product documentation, approvals, records, and internal communication materials.
• Assist in preparing business cases, BRDs, UAT documents, training materials, and reports.
• Collect and analyze key card metrics (volumes, usage, spends, activation rates, attrition).
• Prepare weekly/monthly dashboards and MIS for management review.
• Assist in generating leads for bulk card issuance and maintain lead-tracking logs.
• Participate in client onboarding sessions for co-branded programs and BIN sponsorships.
• Support UAT cycles, data validation, and process testing for new card features (virtual cards, tokenization, etc.).
• Document defects, track resolutions, and ensure readiness checklists are completed.

Qualifications

• First degree in Business, Finance, Economics, Technology, or related field 
• Certifications in digital payments or product support 

Experience Required

• 4–7 years in card operations, product support, banking operations, or digital channels
• Experience using card systems, dashboards, or reporting tools 
• Exposure to fintech, payments, or card ecosystem

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interacting with People
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Query Resolution
• Telephone Caller Handling
• Workflow Management