Junior KYC NYSC Intern at Fortis Mobile Money

Role Objective

• To improve onboarding completion rates, reduce ticket backlog, and strengthen response efficiency across the customer experience team.

Key Responsibilities

• Conduct KYC checks for new customer sign-ups
• Contact customers with incomplete documentation
• Resolve onboarding issues before escalation
• Provide first responses within a 5-minute SLA
• Support daily backlog review sessions (4:00 – 5:00 PM)
• Carry out proactive customer follow-ups

Requirements

• Must reside in Abuja
• Fluent in Hausa
• Currently serving (NYSC)
• Strong communication skills
• Basic computer literacy
• Organized, proactive, and willing to learn