Officer, Benefits Fulfilment at Stanbic IBTC Pension Managers Limited

Job Description

Responsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions. To conduct daily review of benefits applications that are submitted to BASS for accuracy of computation done, completeness submitted and ensure eligibility based on business and regulatory policies and framework. To follow up daily with resolution of observed/ identified issues benefits application such as engagement with Admin for ack copies, engagement with consultant/ legal team for death certificate and LOA verification. Engage the branch to resolve observed exceptions/ where issue is booked on the database for immediate resolution. Render daily/ periodic report of benefits applications that are reviewed but cannot be filed/ processed. Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required).

Qualifications

• Minimum of a first degree in Business Administration or Social Sciences field
• General knowledge of Nigerian pension industry and Data management is an added advantage
• Minimum of 2 years post-NYSCexperience.
• Strong analytical skills is required for role

Behavioural Competencies:

• Checking Details
• Following Procedures
• Team Working
• Upholding Standards

Technical Competencies:

• Process Governance
• Process Analysis and Redesign
• Process Improvement
• Operation Process and Procedures