Night Manager at Mshel Homes Ltd

Hotel night managers are responsible for overseeing all aspects of their hotel’s operations during the overnight hours when it’s normally closed to guests. They ensure that everything is in order and ready for the next day, including making sure that supplies are stocked, equipment is functioning properly, and employees are performing their duties as expected.

Job Description 

• Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have
• Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all repairs or maintenance issues are addressed promptly
• Conducting staff meetings with department heads to discuss issues and concerns related to employee morale or productivity
• Ensuring that all hotel policies and procedures are followed by staff members
• Creating reports that detail the status of hotel operations and identify areas for improvement
• Prepare forecasts for evaluation of current operations and make business decisions based on forecast information.
• Provide feedback from associates and clients through personal rapport and business surveys to analyze all needs for further business improvement.
• Perform daily review of selling strategy and maintain inventory control to enable stock and service balance.

Job Requirements 

• Previous Front Office experience in supervisory/management capacity in a luxury property required
• High School diploma, general education degree or international equivalent required.
• College degree preferred.
• Proficient in English
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)

Skills

• Leadership
• Written/verbal communication and interpersonal skills
• Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human resources