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ENGIE is a leading global energy company that builds its businesses around a model based on responsible growth to take on energy transition challenges. We provide individuals, cities and businesses innovative solutions based on our expertise in 4 key sectors: independent power production, natural gas, renewable energy and energy efficiency services to a low...
This position will be part of the Customer Experience team that is based in Lagos, Nigeria, led by the Head of Customer Experience.
The position holder is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The Quality Assurance Analyst will monitor inbound and outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer experience.
Responsibilities, Deliverables and Activities
Key Responsibilities
Deliverables and Activities
Required Skills & Experience
Highly Desired Skills
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