Jobs at ENGIE Africa

ENGIE Energy Access is seeking a Flying Mini-Grids Construction Officer to work closely with the Global Mini-Grids Design and Construction Manager and to temporarily support the country Technical Managers of MySolGrid during construction phases. The role is to be a Centre of Expertise related to construction processes, KPI and Field inspections.

Responsibilities 

• Supporting Management of project execution (design, EPC tender, negotiation, contract, progress supervision, budget, planning, HSE, KPIs…)
• Contracting with EPC or manufacturers
• Collaboration and synergies with EEA (procurement, logistics)
• Technical support for commissioning (direct point of contact)

Knowledge and skills  

Experience: 

• At least 5 years of experience in project management (in an EPC company)
• Strong understanding of power electronics topologies (DC/DC, DC/AC, & AC/DC)
• Proficiency in Microsoft Suite
• Experience in mini-grid projects
• Commissioning of a certain number of Hybrid installation
• Experience in tendering phase
• Outstanding written and verbal communications skills (English & French)
• Collaborative nature
• Ability to travel 80% of the time

Qualifications: 

• License degree in electrical engineering 

Language(s):  

• English 
• French is a plus 

 Technology: 

• Hybrid system (Solar PV, Batteries, Diesel) - Victron is mandatory 

go to method of application »

This position will be part of the Customer Experience team that is based in Lagos, Nigeria, led by the Head of Customer Experience.

The position holder is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The Quality Assurance Analyst will monitor inbound and outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities

• Participate in design of call monitoring formats and processes for CSRs to deliver exceptional customer experience.
• Submit periodic reports to your team lead on the call quality of CSRs.
• Train CSRs/SCAs to improve interpersonal skills, technical accuracy, adherence to call scripts and ability to solve customer issues in a timely manner.

Deliverables and Activities

• Quality Control
• Call Monitoring- Perform call monitoring and provide trend data to the management team and track individual and team performance.
• Call Scripts and Procedures-
• Develop call scripts and procedures for CSRs to use during calls with customers.
• Feedback and Training- Provide feedback to call center team leaders and managers to help improve CSR performance.
• Call Calibration- Coordinate and facilitate call calibration sessions for call center staff with the aim of improving CSR performance.
• Training Materials- Develop training materials for CSRs to use in interactive learning sessions.
• Training Sessions- Handle training sessions on identified skill gap and product knowledge refreshers.
• Identifying Customer Needs-
• Listening Programs- Participate in customer and client listening programs to identify customer needs and expectations.
• Measure Service Quality-
• NPS/CSAT- Conduct service satisfaction surveys to measure and identity service gaps and perceived service quality from customers

Required Skills & Experience

• Relevant Bachelor’s degree
• At least 3 years Call Centre experience
• Comfortable with analysis and interpretation of qualitative and quantitative data
• Good written and verbal communication skills (English)
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)
• Ability to collaborate with multidisciplinary and diverse teams
• Ability and drive to work independently

Highly Desired Skills

• Ability to organize, multi-task and prioritize tasks
• Willingness and desire to learn new ideas.
• High level of emotional intelligence
• Ability to work both in teams and independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Good influencing and interpersonal skills

go to method of application »

ENGIE Energy Access is seeking a Flying Mini-Grids Construction Technician to work closely with the Global Mini-Grids Design and Construction Manager and to temporarily support the country Technical Managers of MySolGrid during construction phases. The role is to be the inspector and MySolGrid presence on site with the Engineering, Procurement and Construction (EPC) contractor mandated to build the sites. 

Responsibilities 

• Quality and Quantity controls of the EPC mandated.
• HSE visits during construction.
• Implementation of Internet access for our monitoring.
• Joined Commissioning with EPC, MySolGrid settings implementation.
• Training of the local permanent Technician and the local operator for Operation of the sites. 
• Starting solutions implementation for Productive users (VFD, Soft-starter, Star-Delta) 
• Last miles support (Customers subscription, Smart meter registration) 

Knowledge and skills  

Experience: 

• At least 3 years of experience in project implementation (in an EPC company) 
• Strong understanding of power electronics topologies (DC/DC, DC/AC, & AC/DC)  
• Proficiency in Microsoft Suite.
• Experience in mini-grid projects. 
• Commissioning of a certain number of Hybrid installation. 
• Outstanding written and verbal communications skills.  
• Ability to travel 80% of the time. 

Qualifications: 

• License degree in electrical engineering 

Language(s):  

• English 
• French is a plus 

 Technology: 

• Hybrid system (Solar PV, Batteries, Diesel) - Victron is mandatory