Mini Ambulance Coordinator (Paramedic) at Medcourt Support Services Limited (MSS)

Job Summary:

• We are seeking a proactive and reliable supervisor to oversee the daily running of a hospital-based mini ambulance service operated by our company. The mini ambulance is a small electric vehicle equipped with a stretcher, oxygen tank, and basic emergency supplies, used for intra-hospital patient transfers.
• The supervisor will be responsible for supervising personnel, coordinating dispatch, maintaining the vehicle and medical equipment, and ensuring smooth collaboration with hospital departments. This role is critical to the success of our healthcare mobility service.

Key Responsibilities:

• Oversee the day-to-day functioning of the mini ambulance service within the hospital compound.
• Coordinate patient transport requests and assign duties to driver-paramedics to ensure fast, safe, and professional service delivery.
• Monitor usage patterns to optimize availability and minimize delays.
• Manage a team of driver/paramedics, ensuring adherence to service protocols, professionalism, and quality care during transport.
• Provide basic performance monitoring and on-the-job support.
• Ensure the mini ambulance vehicle is clean, functional, and regularly serviced.
• Check that onboard medical equipment (oxygen tank, stretcher, first aid supplies) is complete and in good condition.
• Schedule routine maintenance with service vendors and keep accurate maintenance records.
• Serve as the main point of contact between the mini ambulance team and hospital units (wards, emergency, labs, etc.).
• Handle requests or complaints professionally and ensure good working relationships with hospital staff.
• Maintain detailed records of daily trips, staff schedules, equipment checks, and incidents.
• Ensure compliance with hospital safety and infection control protocols.
• Prepare periodic reports for company management on service performance, challenges, and recommendations.

Qualifications & Skills required:

• OND, HND or Bachelor's Degree in Healthcare Administration or related field.
• 2+ years experience preferably in a healthcare or mobility service environment.
• Prior supervisory experience required.
• Familiarity with hospital environments and basic patient transport protocols is an advantage.
• Strong coordination and time-management skills.
• Excellent interpersonal and communication skills.
• Leadership ability with a hands-on, problem-solving mindset.
• Ability to work in a fast-paced hospital setting.
• Basic knowledge of emergency procedures and patient care support.