Medical Doctor at Murtala Muhammed Foundation

SUMMARY

The medical doctor is a clinical unit/ call centre representative responsible for interacting with patients primarily via telephone by answering incoming calls from patients and performs a range of duties.

RESPONSIBILITIES AND FUNCTIONS

• Answer inbound phone calls in a professional and courteous manner, taking appropriate action on the account.
• Screen patients using the symptoms checker.
• Enter and update correct patient data into the computer databases.
• Use computer system to respond to patients’ medical problems by referring to their history, carrying out diagnosis, treatment, counselling and referral, where necessary.
• Review and follow-up on patient accounts in a timely manner.
• Maintain call centre standards for quality and productivity.
• Observe professional ethics in maintaining confidential information acquired concerning the personal and financial status of patients.
• Comply with company policy and procedures and pertinent laws or regulations.
• Adhere to established workflow and documentation procedures.
• Ensures to escalate calls or challenges to supervisor when necessary and appropriate
• Keep up-to-date with medical developments, treatment and medication.
• Performs other general administrative tasks as directed by the clinical lead.
• Always maintain a professional and positive attitude.
• Demonstrate respect for our patients and team members in every interaction.

EDUCATION & EXPERIENCE

• Certified degree in Medicine (Essential)
• Minimum of 1 year and a maximum of 3 years of experience practicing as a primary care doctor.
• Minimum of 1 year and a maximum of 3 years of relevant experience and/or training, or equivalent combination of education and experience in a call centre/ customer service role.
• Telemedicine

QUALIFICATIONS & REQUIREMENTS

• Speaks fluently in either of the following languages: Hausa, and or Igbo.
• Exceptional phone handling skills: provides customer support in a positive, calm, and timely manner.
• Excellent interpersonal, listening, verbal and written communication skills.
• Ability to apply knowledge of office procedures and carry out tasks accordingly.
• Demonstrated attention to detail, ability to multi-task, and flexible.
• Proficient in computer usage and application of technology.
• Knowledge of customer service principles and practices.
• Capable of practising strong human relations skills, such as empathy for others.
• Must be able to work in a high call volume call centre environment with both inbound and outbound calls.
• Leadership Skills.
• Ability to quickly learn.
• Superb organizational and time management skills.
• Ability to work under pressure and take initiative in a fast-paced environment.
• Ability to work independently and in a team on assigned tasks as well as to accept direction on given assignments.
• Proficiency in Microsoft Word and Excel is a plus and must be comfortable working with computer systems and multiple applications simultaneously.
• Excellent data entry and typing skills.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Work is performed in an office setting.
• Physical demands of position: must be able to sit for long periods of time, must have the manual dexterity to work computer systems and keyboard.

Murtala Muhammed Foundation is an Equal Opportunity Employer

. Kindly note that only qualified candidates will be contacted.