Maximum Demand Key Account Management Specialist at Ikeja Electricity Distribution Company

• As the Maximum Demand Key Account Management Specialist, you will contribute directly to Ikeja Electric’s business success by managing a portfolio of MD customers, enhancing customer engagement, and driving revenue growth.

You’ll contribute to:

• Coordinating and improving relationships with Maximum Demand customers to ensure continued engagement and satisfaction.
• Managing an assigned portfolio of MD consumers, maximizing revenue potential, and enhancing service delivery.
• Handling and escalating customer complaints, ensuring timely resolution, and maintaining service excellence.
• Conducting energy demand forecasts and analyzing monthly energy consumption trends.
• Driving revenue mobilization efforts by ensuring timely bill payments and daily revenue collection.
• Identifying and acquiring new MD customers while enhancing the existing customer database through effective KYC.
• Preparing MIS reports for MD customer categories and supporting decisionmaking processes.

Skills & Competencies

• The role affords you to develop technical and behavioral competencies which refer to the skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals

Technical Competencies

• MD Monitoring and Revenue Optimization
• Power Acquisition &Transaction Management
• Relationship Management
• Electricity Regulations and Policies
• Data Gathering and Analysis
• Business Intelligence
• Corporate/ Business Strategy
• Customer Focus/Customer Support
• Revenue Assurance
• Management Information System

Behavioral Competencies

• Customer Centricity: Enhancing service quality and customer satisfaction.
• Risk Management: Ensuring compliance with commercial policies and regulations.
• People Leadership: Driving team performance and achieving strategic goals.
• Entrepreneurship: Identifying new business opportunities and growth strategies.
• Organizational Learning: Implementing best practices and continuous improvement.
• Change Management: Adapting to industry trends and driving operational efficiency.

Minimum Requirement

• This opportunity is an Mid- Level Management role you’ll play a crucial role in managing and enhancing relationships with Maximum Demand (MD) customers.
• This role directly reports to the Head MD Key Account Management. Successful applicants will typically possess the following criteria:

Education:

• Bachelor’s Degree in Social Sciences or equivalent

Work Experience:

• A minimum of 5 years of relevant work experience in the utilities or energy distribution industry.