Marketplace Operations Manager (E-Commerce) at Pally Agro Products Limited

Job Summary

• You lead the operational growth of the e-commerce marketplace.
• You drive vendor onboarding, product catalog expansion, customer purchases, and order fulfillment efficiency.
• You ensure products remain available, vendors remain active, and transactions increase steadily on the platform.
• You hold responsibility for the overall marketplace performance, including vendor growth, SKU expansion, customer activity, and order execution.
• Your focus stays on increasing transactions, improving customer experience, and scaling the platform.

Key Responsibilities

• Drive overall marketplace growth by increasing vendor participation, product availability, and customer transactions on the platform.
• Lead vendor acquisition by onboarding manufacturers, distributors, and suppliers to expand the marketplace supply base.
• Expand the product catalog by increasing active SKUs and ensuring accurate listings, pricing accuracy, and product availability.
• Increase platform sales by working with vendors on promotions, product visibility, and demand generation initiatives.
• Monitor subscriber and customer purchasing behavior and implement initiatives that increase repeat purchases and active buyers.
• Oversee order management operations to ensure accurate order processing, fulfillment efficiency, and timely delivery.
• Track and report marketplace performance metrics such as vendor growth, SKU growth, active buyers, order volume, and customer satisfaction.

Requirements

• 3 - 5 years experience managing operations within an e-commerce marketplace platform.
• Previous experience working with established e-commerce companies such as Jumia, Konga, GGNG, or similar digital marketplace platforms.
• Strong experience in vendor onboarding, marketplace supply growth, and product catalog management.
• Proven experience driving sales growth, increasing SKU count, and improving marketplace performance.
• Strong operational leadership with experience supervising order management and marketplace operations.