Marketing/Customer Service Executive at Sunrose Consulting

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Marketing Executive. 
The successful candidate will be responsible for managing samples, providing excellent customer service, creating content for social media, and supporting the sales team. If you\'re a creative and organized individual with excellent communication skills, we\'d love to hear from you!

Key Responsibilities

Sample Management:

 Manage all samples received from the UK and ensure they are documented and arranged accordingly in the sample collection shelf.

•    Issue out samples to the sales team for sales visits/presentations to customers.
•    Keep records of all samples taken out and update sample records.

Sales Support:

•    Request feedback on samples submitted to customers from the Sales Executive.
•    Attend trade fairs and exhibitions to identify potential leads and share information with your direct report.

Social Media and Online Activities:

•    Monitor online activities/social media of related companies for possible prospects and share information with your direct report.
•    Create content and handle all relevant social media platforms.

Customer Service:

•    Attend to customers and visitors, provide necessary information, and direct them to the appropriate departments or individuals.
•    Take messages and handle general inquiries via phone, email, and in-person courteously.
•    Ensure the reception area is tidy and presentable.

Required Skills

• Communication: Excellent Verbal & Written Communication skill
• Interpersonal Skills: Strong Interpersonal skill
• Organizational Skills: Good organizational skill
• Social Media: Must be social media savvy (Instagram, Facebook, Threads, etc.)
• Creativity: Innovative & Creativity
• Customer Service: Good Customer Service
• Marketing Knowledge: Knowledge of marketing brands, product and service management
• Problem-Solving: Problem Solving
• Multitasking: Ability to Multitask
• Microsoft Office: Good use of Microsoft Office suite