Market Specialist, Market Operations at Facebook

Job Responsibilities

• Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards

• In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)

• Analyse data that comes out of such reviews and transform information into valuable operational insight for the community they support

• Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses

• Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from the country they support

• Provide regular enforcement feedback to our vendors who moderate content on an everyday basis

• Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community

• Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform

• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level

Minimum Qualifications

• 1+ years of professional experience within the operations, policy, consulting, project management, research and advocacy or analytics environment

• Bachelors degree and/or masters

• Strategic thinker with strong analytical and creative problem-solving skills

• Fluency in written and conversational Hausa and Pidgin, demonstrable ongoing connection with the communities in Nigeria and detailed knowledge of the culture and common practices

• Fluent in written and verbal communication skills in English

• Ability to work with graphic and objectionable conten

Preferred Qualifications

• Fluency in any additional Nigerian language is a plus

• Technical and data skills such as Excel and SQL OR experience with visualisation tools such as Tableau to drive efficient analytics and reporting