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  • Posted: Sep 15, 2022
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Manager, Training

    Job Number: 22137429
    Job Category: Human Resources
    Position Type Management

    Job Summary

    • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
    • Works with property leadership team to identify and address employee and organizational development needs.
    • The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
    • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
    • Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
    • Measures the effectiveness of training to ensure a return on investment.

    Core Work Activities
    Administering Employee Training Programs:

    • Promotes and informs employees about all training programs.
    • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
    • Helps employees identify specific behaviors that will contribute to service excellence.
    • Ensures employees receive on-going training to understand guest expectations.
    • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
    • Meets with training cadre on a regular basis to support training efforts.
    • Observes service behaviors of employees and provides feedback to individuals and/or managers.

    Evaluating Training Programs Effectiveness:

    • Monitors enrollment and attendance at training classes.
    • Meets regularly with participants to assess progress and address concerns.
    • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
    • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
    • Measures transfer of learning from training courses to the operation.
    • Ensures adult learning principles are incorporated into training programs.

    Developing Training Program Plans and Budgets:

    • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
    • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
    • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
    • Aligns current training and development programs to effectively impact key business indicators.
    • Establishes guidelines so employees understand expectations and parameters.
    • Develops specific training to improve service performance.
    • Drives brand values and philosophy in all training and development activities.
    • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Managing Training Budgets:

    • Participates in the development of the Training budget as required.
    • Manages budget in alignment with Human Resources and property financial goals.
    • Manages department controllable expenses to achieve or exceed budgeted goals.
    • Utilizes P-card if appropriate to control and monitor departmental expenditures.

    Candidate Profile
    Education and Experience:

    • 2-year Degree from an accredited University in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

    OR

    • 4-year Bachelor's Degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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