Manager - Sales Support, Planning and Analytics (Sales and Distribution) at MTN Nigeria

Mission

• To develop internal and external sources of intelligence on a continuous basis and integrate and manage data and information from diverse sources to guide strategic plans and decision processes within S&D
• To develop and implement plans for improving business intelligence in S&D through the reporting and analytics platform.

Description

• Provide analytical commentary, interpret, and analyze the impact of activities on revenues and subscriber profiling.
• Monitor and enforce (from a reporting perspective) S&D and MTNN’s compliance with the EDW strategy.
• Input into sales planning with sound analytics of both transactional and competitive market data and insights.
• Identify multiple relationships and disconnects using Big Data analytics to identify trends in customer dynamics.
• Ensure that all information and data collected, stored, shared, and reported are in line with MTNN Guidelines.
• Build and maintain up-to-date information on the MTNN sales channels and subscriber profile.
• Deliver on key business metrics, i.e., sub-profiles, revenue, ARPU, churn, product performance, competitive environment, and their relevant metrics.
• Manage and report on the market share and share of voice, and advise appropriately on the emerging market trend.
• Perform evaluations and produce reports on trade propositions, promotions, and activities within MTNN S&D to give MTN a competitive advantage in the telecoms market.
• Gather and analyze a variety of subscribers’ information and data relevant to business operations, the market, and customers.
• Liaise with IS and other departments to ensure S&D and MTNN requirements are met by the EDW.
• Prepare presentations on S&D performance as may be required.
• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Drive an increase in MTNN’s Net Promoter Score.
• Provide a unique and differentiated customer experience.
• Obtain relevant information by empowering end users, i.e., enabling Marketing & Strategy, Sales Departments, and the MTN Group to freely access relevant information directly online, as well as the functionality to supply ad-hoc requests when needed.
• Coordinate, coach, and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Job Requirements
Education:

• First Degree in a Numerate discipline.
• Possession of a Master’s degree may be an added advantage.
• Fluent in English.

Experience:
6 -13 years’ experience, which includes:

• At least five years’ experience in data analytics, insight generation, or working as part of a reporting team using a modern reporting platform.
• Experience in engagement with multiple management levels across technical users and business units.
• Experience in working with SAS, PowerBI, Oracle SQL, and statistical and predictive modeling.