Latest Jobs at MTN Nigeria

Description

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process - from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Requirements
Education:

• First Degree in any related discipline.
• Fluent in English.

Experience:

• 3 - 7 years of experience in an area of specialisation; with experience with working with others.
• Experience working in a medium  organization.

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Mission

• To develop internal and external sources of intelligence on a continuous basis and integrate and manage data and information from diverse sources to guide strategic plans and decision processes within S&D
• To develop and implement plans for improving business intelligence in S&D through the reporting and analytics platform.

Description

• Provide analytical commentary, interpret, and analyze the impact of activities on revenues and subscriber profiling.
• Monitor and enforce (from a reporting perspective) S&D and MTNN’s compliance with the EDW strategy.
• Input into sales planning with sound analytics of both transactional and competitive market data and insights.
• Identify multiple relationships and disconnects using Big Data analytics to identify trends in customer dynamics.
• Ensure that all information and data collected, stored, shared, and reported are in line with MTNN Guidelines.
• Build and maintain up-to-date information on the MTNN sales channels and subscriber profile.
• Deliver on key business metrics, i.e., sub-profiles, revenue, ARPU, churn, product performance, competitive environment, and their relevant metrics.
• Manage and report on the market share and share of voice, and advise appropriately on the emerging market trend.
• Perform evaluations and produce reports on trade propositions, promotions, and activities within MTNN S&D to give MTN a competitive advantage in the telecoms market.
• Gather and analyze a variety of subscribers’ information and data relevant to business operations, the market, and customers.
• Liaise with IS and other departments to ensure S&D and MTNN requirements are met by the EDW.
• Prepare presentations on S&D performance as may be required.
• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Drive an increase in MTNN’s Net Promoter Score.
• Provide a unique and differentiated customer experience.
• Obtain relevant information by empowering end users, i.e., enabling Marketing & Strategy, Sales Departments, and the MTN Group to freely access relevant information directly online, as well as the functionality to supply ad-hoc requests when needed.
• Coordinate, coach, and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Job Requirements
Education:

• First Degree in a Numerate discipline.
• Possession of a Master’s degree may be an added advantage.
• Fluent in English.

Experience:
6 -13 years’ experience, which includes:

• At least five years’ experience in data analytics, insight generation, or working as part of a reporting team using a modern reporting platform.
• Experience in engagement with multiple management levels across technical users and business units.
• Experience in working with SAS, PowerBI, Oracle SQL, and statistical and predictive modeling.

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Mission

• To acquire, assess, and interpret customer data, encompassing their behaviors and preferences, with the aim of delivering invaluable insights that drive the advancement and refinement of business propositions or products for market segments of the consumer market.

Description

• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies daily.
• Ensure market penetration, growth and profitability through effective implementation of Youth initiatives and segment strategies.
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Liaise with Product team to provide update on the development/revamp of initiatives and acquisition frameworks for the Youth Segment.
• Support quarterly marketing plans for the Youth segment (focusing on customer growth, revenue and ARPU stimulation)
• Monitor projects and ensure they are delivered to budget and on time.

Job Requirements
Education:

• First Degree in any related discipline,
• Fluent in English,

Experience:
3 - 7 years experience in an area of specialization; with experience working with others

• At Least 2 to 3 years experience in segment management.
• Customer contact and understanding of customer behavior.
• Marketing plans, advertising materials and product life cycle monitoring.
• Experience in Telecommunications Industry/tech.

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Mission

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description

• Provide informal training in shops on products, services, and promotions being run by marketing, channel, or region, and on-the-spot training or coaching of all visited outlets in the territory (100% of all visited outlets in the call cycle).
• Manage events and promotions, generate sub-dealer-specific promo specifications, and perform post-promo evaluation.
• Provide a weekly or monthly sales activity report, a market intelligence report, and an initial report to Field Service Engineers on the state of the network in the territory.
• Monitor and report back on network quality and other sales-impacting indices in the territory covered.
• Ensure a call cycle time of 8–10 visits per day per territory or as business requires.
• Identify, classify, and support all players in channels of distribution and ensure a weekly or monthly database update.
• Ensure MTN product availability in the channel is always >95% and provide a weekly product availability report of all visited outlets during call cycles.
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed, relevant sub-dealers are followed up, and a weekly or monthly report is provided.
• Direct all channel participants to an MTN-identified growth area within your territory.
• Establish consistent channel standards, including branding, as per channel recommendations.
• Increase brand awareness through signage and POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure).
• Support all identified outlets with 100% merchandising as appropriate and defined.
• Manage stock in the channel and provide appropriate reports as follows:
  • Direct outlets with stock challenges to identified trade partners to ensure there is no stockout within assigned territories.
  • Obtain a list of SIM distribution by trade partners from distributor account executives on an ongoing basis and report weekly.
  • Obtain and record information on stocking from ALL visited outlets in the territory (where from, when, price, where to, and why still pending >30 days) and report weekly or monthly.
  • As appropriate, advise RSMs if there is a need for focused activity in the territory to help move stock, as appropriate.
  • Provide training on site to increase product knowledge.
  • Ensure MTN product availability in the channel is always >95% and provide a weekly product availability report of all visited outlets during call cycles.
  • Ensure that information from DAE on TPs product distribution is confirmed, that relevant sub-dealers are followed up on, and that a weekly / monthly report is provided.
  • Ensure all visited outlets give information on where, when, price, etc. of products and provide a weekly report.
  • Query all products in the channel older than 30 days from the date of purchase and make a report to the business on all such stock weekly.
  • Target 65% space within each outlet (Trade marketing team will measure)
  • Support all identified outlets with 100% merchandising as appropriate and defined.
  • Ensure 100% POS distribution to all channels of distribution within 14 days of release.
  • Ensure 100% replacement of expired, damaged, or obsolete materials within the territory and 100% removal of obsolete materials and messages.
  • Obtain information on stocking from ALL visited outlets in the territory (where from, when, price, where to, and why still pending >30 days): Record and report weekly or monthly.
  • Confirm that sub dealers and dealer branches are contacted and stock receipts and movements are verified.
  • Produce a weekly report.
  • Ensure areas in your territory without adequate TP or sub dealer presence are filled by encouraging TP or sub dealers to move into the area.

Job Requirements
Education:

• First Degree Preferably Social Sciences
• Fluent in English 

Experience:
1 - 3 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Mission

• Responsible for Designing, planning and optimizing cost-effective and scalable voice/data solutions for enterprise customers using various communication mediums and platforms on the MTNN network.

Description

• Meet with vendors on new market releases and technology upgrade patch to ensure quick deployment of new and innovative products/services
• Define the optimal network solutions designs that can use various network topology like Packet backhaul, DWDM, SDH, integrating various last-mile technologies (Fiber Optics, FTTX, microwave, VSAT) for the deployment of Data/Multimedia solutions and services to give EBU a competitive advantage in the enterprise market segment.
• Execute prompt provisioning of network designs on various backhauling platforms in meeting customer’s needs.
• Design and ensure the dimensioning of scalable Packet access backhaul network as well as new last mile transmission media products to support EBU products.
• Plan, design and seek management’s approval for the implementation of future cost effective robust designs, infrastructure and IT services. 
• Support the planning and designing of network architecture to optimally serve the growth of Packet Core/ Mobile Broadband Network in terms of traffic, subscribers and value added service capacity.
• Carry out feasibility studies for new products and produce a technical report to assist management make business decisions.
• Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the Packet network environment for enterprise solutions.
• Produce Functional and Technical Specification documents for new products and services.
• Ensure customer engagement
• Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services  in order to define best solutions for new products and services.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Requirements
Education:

• First Degree in Electrical / Electronics, Computer Engineering, Computer Science, or related field.
• Fluent in English.

Experience:
3 - 7 years of experience which includes:

• 2 years of hands-on experience in DWDM, IP/MPLS, BGP network solution design in service provider environment.
• Experience in telecoms operational support on (MPLS, Datacenter, SD-WAN, MEF, SDH, Fiber Optics, Microwave technology, GSM, LTE, RF Frequency design).
• Technical experience in planning, design and working with microwave frequency planning, MULTIPLEXERS, L2/L3 SWITCHES, ROUTERS and other DATA platforms is required.
• Experience in products and services development and a good understanding of transmission media (wired/wireless) roadmaps.
• Experience with network monitoring, planning and design tools like PATHLOS5, U2000, NETBOSS, IP PLANNING TOOLS, INMS.
• Telecommunication and IP network certifications from any of the OEMs (CISCO, Juniper, Huawei, Ericsson, Aviat, RAD, Cambridge Broadband Network, Redline)

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Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ RMS (gaming and video).
• Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant RMS (gaming and video).
• Document, develop, implement, test, launch, and review digital products/services (RMS, gaming, video) according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Develop, document and maintain the policies, procedures, and processes for the development of RMS (gaming and video) using product concept documents, market requirement documents, feature descriptions, use cases, storyboards, and data flow diagrams as may be required.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a product/service (RMS, gaming, video) perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Execute tactics – including but not limited to enhanced/new features, go-to-market strategies, and communication/marketing campaigns and promotions - to acquire customers and grow revenues and subscriptions to exceed targets as specified in the business plan.
• Collaborate closely with Digital Business Development to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new RMS (gaming and video) for multiple customer segments according to the approved business plan/roadmap.
• Monitor RMS (gaming and video) revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan.
• Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing RMS (gaming and video) to identify new business opportunities.
• Collaborate closely with the Digital Business Development team to:
  • Identify and develop RMS (gaming and video) that exceed identified/evolving customer expectations, needs, and priorities.
  • Implement product/service withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions.
  • Develop and update accurate, current, data-driven, relevant and understandable analysis, FAQs and information packs to guide the use of RMS (gaming and video).
• Solicit feedback from customers to continuously improve RMS (gaming and video) experiences, journeys, and interfaces.
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on RMS (gaming and video) 
• Collaborate with the Digital Business Development team – if necessary – to develop and conduct training programs and technical support guides to introduce new RMS (gaming and video) to internal and external stakeholders – as may be required.
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
• Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.

Job Requirements
Education:

• First Degree in Business Administration, Business, Management, Marketing, Social Sciences or any related discipline.
• Certification or training in (Agile) Project Management will be an added advantage.
• Fluent in English.

Experience:
3 - 7 years experience including:

• Minimum of three (3) years work experience in a small- or medium-sized organization
• Experience in Information Technology, OTT, or telecommunications will be an added advantage
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
• Ability to analyze customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
• Experience in customer service, growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

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Mission

• Manage or conduct Technology, Security and Network Audit projects and consulting services relating to governance and risk identification for both MTN management and staff to review the goals, objectives and impact of a variety of economic, financial, operational and managerial programs in conformance with company policy and procedures, Group Internal Audit methodologies and IIA standards of professional practice.

Description

• Manage expertise and resource planning and requirements for Technology, Security and Networks Audit assignments, special assignments, and management requests.
• Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting Technology, Security and Networks processes and procedures.
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations.
• Implement the audit program, recognize control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit.
• Review the audit programs to ensure the appropriate testing mechanisms.
• Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement, as guided by Senior Manager Technology, Security and Networks.
• Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings.
• Communicate the results, findings, and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the Senior Manager: Financial and Operational Audit.
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function.
• Follow up on the implementation of audit recommendations in a timely manner.
• Perform control adequacy and effectiveness reviews of business processes.
• Interact with staff, Audit Managers, General Managers, BRM consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the Technology, Security and Networks Audit function.

Job Requirements
Education:

• First Degree in related discipline.
• Fluent in English.
• CISA, CIA or experience in internal audit function.

Experience:
3 - 7 years’ experience which includes;

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization
• Experience in internal audit function