Team Lead at Old Mutual Plc

Responsibilities

• Communicates company goals, and deadlines to the team.
• Motivates team members and assesses performance.
• Provides help to management, including hiring a sales team, and keeps management updated on team performance.
• Communicates concerns and policies among management and team members.
• Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.
• Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.