Manager, People, Culture & Operations (NGO) at Stresert Services Limited

Job Overview:

Reporting to the Executive Director, the Manager, People, Culture & Operations is responsible for cultivating a values-driven, inclusive, & an effective work culture. This role provides strategic leadership in human resources, organisational culture, talent acquisition & retention, employee well-being, & daily operations. The Manager ensures that all internal systems align with the organization\'s values of dignity, accountability, professionalism, & empathy.

Key Responsibilities:

• Lead talent strategy: recruitment, onboarding, learning & development, & performance management.
• Drive initiatives that foster organisational culture, psychological safety, & staff morale.
• Oversee effective HR policies, labor law compliance, compensation frameworks, & exit procedures.
• Implement practices that support diversity, equity, inclusion & opportunities across all teams.
• Ensure smooth daily operations: asset management, facilities, vendor relationships, logistics, & technology infrastructure.
• Supervise operations & develop staff capacity through mentorship and systems development.
• Work closely with the Executive Director to guide organisational development & workforce planning.

Qualifications:

• Master’s degree in HR Management, Organisational Psychology, Business Administration, or related field. Professional certification (e.g., CIPM, SHRM) required.
• 5-7 years of progressive HR and operations experience, with 3 years in leadership within a nonprofit.
• Demonstrated experience managing conflict resolution, team development, and change management.
• Strong interpersonal, mediation, and coaching skills.
• Sound understanding of Nigerian labor laws, ethics, and nonprofit operations.

Offer:

• In addition to compensation, our client offers:
• 20 paid leave days per year included in monthly compensation (excluding public holidays).
• Medical insurance and pension contributions.