Lounge (Shop) Supervisor at Bheerhugz Café

Responsibilities

• Is involved with the delivering excellent customer services and maintain a high level of customer management always.
• Is involved in the set-up and effective operations of the shop within company policy, always.
• Is involved in the results achieved in the shop including profit and loss performance, mega stock and standards.
• Ensures that opening and closing procedures are adhered to, in line with company policy.
• Responsible for the security, health and safety of staff, customers and property.
• Is involved in overseeing all areas of the shop including third-party providers
• Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.
• Make use of all inventory management tools
• Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons
• Manage all delivery process including, timely stock counts, line checks, wastage reports and loss investigation etc.
• Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises always.
• Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children specific guidelines.
• Monitor and manage all maintenance issues and manage third party contractors, including cleaners where applicable.
• Manages the shop including motivating and leading the team to work to the highest standard always.
• Manages the day to day performance of subordinates in line with company policies and procedures.
• Manages and maintain subordinates welfare and trainings with the help of the Human Resources team.
• Always adhere to all company policies and procedures and licensing laws.
• Is involved in establishing marketing strategies to meet the organizational sales and performance objectives
• Ensure the customer service survey forms are duly filled by customers
• Promote the Customer loyalty programme
• Ensures that the business operations run smoothly and according to the company’s policy.
• Helps to carry out research and analyse the current market conditions, competitor information and proffer recommendations to Management.
• Engage customers to participate in the customer loyalty program.
• Contribute to the development of the brand.
• Carry out other duties as instructed by the Shop Manager, and Managing Director.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 0 - 2 years experience.

Salary
N90,000 - N99,000 monthly.