Loan Operations Associate at Paelyt

Job Summary

• We are looking to recruit an Operations Associate who will contribute to the development of our business.
• The Operations Associate will be responsible for providing overall support to the functions within the Operations function.

Job Responsibilities
Major job purposes will also include:

• Process all related transactions which include documentation of transaction details and preparation of relevant reports
• Ensure rates and other details used in transactions are free from error
• Prioritize transactions in view of their time sensitivity and ensure timely closure of transactions

Operations:

• Escalate all delays and track transactions to ensure efficiency in transaction processing
• Prepare all reports using the designated reporting format
• Ensure all reports are prepared in a timely manner and presented to management
• Ensure accuracy of all transaction details
• Ensure all activities are in line with the overall company strategy

Credit Application and Documentation:

• Ensure completion of Know Your Customer/Customer Due Diligence (KYC/CDD) and other product requirements before processing
• Process approved credit applications for disbursement
• Prepare payment instructions and/or notification letters
• Facilitate loan drawdown, redemption, cancellation, restructuring processing and/or booking of loans into the system
• Review and validate borrowers' information and supporting documents required as part of credit application processes
• Perform checks, validate documentation and verify authorisation for credit application and processing
• Answer queries on credit processing status
• Collaborate with various parties to ensure transfer and processing of documentation according to required procedures
• Perform documentation check prior to loan disbursement
• Propose methods to improve overall processes to improve efficiency

Loan Recovery:

• Monitor and report status of credit recovery and collection for customer accounts being managed
• Monitor borrowers' compliance with financial covenants and escalate irregular activities for further action
• Support credit control actions including collections, write-offs, expenses and recovery
• Generate routine statistics and activity reports to identify irregularities in a credit activity
• Execute or direct execution of credit recovery and collection procedures

Client Management:

• Process client documentation (sight original documents and collect copies).
• Provide exceptional customer service at all times
• Promptly identify and resolve all client management issues
• Provide content for respective customer files
• Maintain records of transactions and processing within customer accounts according to compliance requirements
• Track, monitor and escalate all accounts and/or transactions with documentation deficiencies and exception
• Analyse root causes of issues and provide inputs to continuously improve operations performance from a
• productivity, customer and risk perspective

Communication and Reporting:

• To liaise with Customer Experience, Product Management and Finance Functions
• To report to the Head, Operations regularly on all operations at meetings and at other times. Issues raised/discussed must be reported
• To provide such information to the Head, Operations as required in order to assess the performance of the business and achievement of the agreed strategy

General Business:

• Ensure strict adherence to company policies and practices
• Ensure that the Operations department is always presented to the highest possible standard
• Ensure that all information is made available whenever requested
• Identify and plan areas for personal development.
• And Any other task assigned by your supervisor from time to time based on business priorities of the business.

Required Qualifications

• Minimum of a First Degree or its equivalent in a relevant discipline
• An Accounting or Finance related Degree is an added advantage.
• 2 - 4 years of relevant work experience.

Skills:

• Strong proficiency in MS Office (Excel particularly) and general computer use
• Strong understanding of loan management and monitoring techniques
• Market research/Industry knowledge
• Strong client-facing and communication skills (i.e., Active listening, understanding, speaking/writing)
• Excellent report writing and presentation skills
• Financial Management
• Quality Assurance
• In-depth knowledge of company products and services.