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  • Posted: Jun 20, 2022
    Deadline: Aug 15, 2022
  • Paelyt, a proudly indigenous company, is an innovative financial services company (Fintech) providing payment solutions, loans, and savings products and services as well as technology solutions.
    Read more about this company


    Loan Operations Associate

    Job Summary

    • We are looking to recruit an Operations Associate who will contribute to the development of our business.
    • The Operations Associate will be responsible for providing overall support to the functions within the Operations function.

    Job Responsibilities
    Major job purposes will also include:

    • Process all related transactions which include documentation of transaction details and preparation of relevant reports
    • Ensure rates and other details used in transactions are free from error
    • Prioritize transactions in view of their time sensitivity and ensure timely closure of transactions


    • Escalate all delays and track transactions to ensure efficiency in transaction processing
    • Prepare all reports using the designated reporting format
    • Ensure all reports are prepared in a timely manner and presented to management
    • Ensure accuracy of all transaction details
    • Ensure all activities are in line with the overall company strategy

    Credit Application and Documentation:

    • Ensure completion of Know Your Customer/Customer Due Diligence (KYC/CDD) and other product requirements before processing
    • Process approved credit applications for disbursement
    • Prepare payment instructions and/or notification letters
    • Facilitate loan drawdown, redemption, cancellation, restructuring processing and/or booking of loans into the system
    • Review and validate borrowers' information and supporting documents required as part of credit application processes
    • Perform checks, validate documentation and verify authorisation for credit application and processing
    • Answer queries on credit processing status
    • Collaborate with various parties to ensure transfer and processing of documentation according to required procedures
    • Perform documentation check prior to loan disbursement
    • Propose methods to improve overall processes to improve efficiency

    Loan Recovery:

    • Monitor and report status of credit recovery and collection for customer accounts being managed
    • Monitor borrowers' compliance with financial covenants and escalate irregular activities for further action
    • Support credit control actions including collections, write-offs, expenses and recovery
    • Generate routine statistics and activity reports to identify irregularities in a credit activity
    • Execute or direct execution of credit recovery and collection procedures

    Client Management:

    • Process client documentation (sight original documents and collect copies).
    • Provide exceptional customer service at all times
    • Promptly identify and resolve all client management issues
    • Provide content for respective customer files
    • Maintain records of transactions and processing within customer accounts according to compliance requirements
    • Track, monitor and escalate all accounts and/or transactions with documentation deficiencies and exception
    • Analyse root causes of issues and provide inputs to continuously improve operations performance from a
    • productivity, customer and risk perspective

    Communication and Reporting:

    • To liaise with Customer Experience, Product Management and Finance Functions
    • To report to the Head, Operations regularly on all operations at meetings and at other times. Issues raised/discussed must be reported
    • To provide such information to the Head, Operations as required in order to assess the performance of the business and achievement of the agreed strategy

    General Business:

    • Ensure strict adherence to company policies and practices
    • Ensure that the Operations department is always presented to the highest possible standard
    • Ensure that all information is made available whenever requested
    • Identify and plan areas for personal development.
    • And Any other task assigned by your supervisor from time to time based on business priorities of the business.

    Required Qualifications

    • Minimum of a First Degree or its equivalent in a relevant discipline
    • An Accounting or Finance related Degree is an added advantage.
    • 2 - 4 years of relevant work experience.


    • Strong proficiency in MS Office (Excel particularly) and general computer use
    • Strong understanding of loan management and monitoring techniques
    • Market research/Industry knowledge
    • Strong client-facing and communication skills (i.e., Active listening, understanding, speaking/writing)
    • Excellent report writing and presentation skills
    • Financial Management
    • Quality Assurance
    • In-depth knowledge of company products and services.

    Method of Application

    Interested and qualified candidates should send their CV to: with the Job Title as the subject of the email.

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