Loan Monitoring and Recovery Officer at New Dawn Microfinance Bank Ltd

Job Duties

• Liaising with field Credit Officers to follow up on upcoming repayments
• Providing clarifications about repayments and interest accrued
• Following up with Field Credit Officers on loans in default
• Handling customer enquiry requests from Field Credit Officers in regards to loan repayment
• Following up with Field Credit Officers on loans that are due for repayment
• Tracking low turnover of businesses on the loan and following up with Field Credit Officers to ensure improvement
• Perform all other functions as may be assigned by the line manager
• Checking past due notices/other client correspondence/letters.
• Monitoring customers’ compliance with a timeline.
• Reduction of Loan Restructuring, Loan Refinancing and Loan Write-offs
• Ability to react proactively to unhealthy and risky portfolios thereby saving the institution losses.
• Conduct prompt follow-up on all parties leading to a jointly negotiated settlement and reduction of losses.
• Look for innovative ways to get loan repayment other than restructuring, refinancing and write-offs.
• Reduce write-off projections for own portfolio in line with monthly set targets