Lead: Carrier Management - Voice & Data at Airtel

To plan and achieve the target revenue from the carrier and international businesses relating to voice and data, while also ensuring effective management of Airtel Nigeria’s relationship with all signed global accounts & carriers.

KEY ACCOUNTABILITIES

Revenue Generation (Voice & Capacity etc)

• Develop strategies/plans to build and achieve the target revenue from international carrier businesses.
• Rigorously plan and monitor activities to ensure Carrier’s revenue contribution to total company revenue is as per AOP.
• Increase share of international carrier business and revenues for Airtel Nigeria.
• Ensure critical business KPI’s are met i.e. Revenue, NR/GR, profitability, market share.
• Support Retail/Marketing by managing international termination cost and driving profitability.
• Deal management, swap negotiations and market making activities to generate revenue in line with AOP.
• P&L analysis and management.

Business Growth & Expansion

• Acquisition of global and regional accounts with a view to obtaining new business and achieving incremental Enterprise revenue.
• Account management of OPCO/Global/other carrier defined partners.
• Upsell new services to Global accounts and Interconnect partners.
• Drive most commercially efficient and quality focused carrier relationships.
• Continuously identify new business/products and means of driving revenue for International carrier business.
• Grow international traffic/capacity and achieve the desired share of total international traffic/capacity.
• Create and manage sales pipelines to deliver bookable revenues.
• Ensure/Enable growth of market share for the outgoing international voice minutes for the company in conjunction with marketing team.

Carrier Industry Awareness

• Identify and pursue new interconnections.
• Building alliances with strategic partners in the international space and locally.
• Understanding and Application of Tariff/Trading Agreements
• Negotiate and manage commercial agreements.
• Client Relationship Management of accounts (OPCO’s & Others).
• Represent Airtel NG at relevant international events.

Programme Efficiency

• Administration of termination rate agreement and business development proposals.
• Negotiate commercials/termination rates and manage commercial agreements.
• Coordinate & negotiate the establishment of service agreements with all Global/OPCO/carriers accounts for voice, data & other services up to sign off with management.
• Performance management, reporting, tracking and analysis for carrier related products/lines.
• International traffic studies, transit traffic and traffic quota allocation and other reports.
• Ensure proper reconciliation of financials in conjunction with the Finance team and also ensure contract terms are kept.
• Dispute resolution.
• dentify business risk relating to carrier/transit lines of business and engagement with internal stakeholders and support teams to manage such risk.
• Train and mentor team members.

Operations (Networks, IT, Finance)

• Manage day-to-day activities for international voice & VAS services for retail and transit business (Internal & External).
• Destination pricing and monitoring for transit and retail businesses.
• Rate sheet generation for all partners as required (daily/weekly/monthly).
• LCR generation.
• Rate sheet management (Incoming and Outgoing) and implementation across systems.
• Co-ordination of voice related activities/projects across different units – I.T, Networks, Finance etc.
• Management of carrier application tool, develop roadmap for upgrade and its efficient usage across business units in Airtel (i.e NovaTel).
• Capacity management (Trunk optimization and drive expansion as required).
• Monitor, manage and ensure quality of service (QoS) for voice related products for retail, transit and other services under the scope of carrier & transit.

SKILLS & KNOWLEDGE

Educational Level:

Must have:

• Bachelor of Science degree or equivalent in IT, Engineering or Telecom field with Training in Project Management, Business Skills, Marketing  A professional qualification will be an advantage i.e. MBA, M.Sc.

Working Experience:

Must have:

• Minimum 8 years of work Experience with ~ 3 years in Marketing/Carrier business
• 3years of relevant experience in Telecom with
• Knowledge and experience in managing carriers, roaming and international business is a prerequisite.