KYC Client Advisory and Account Management Officer at Rand Merchant Bank

Job Description

• This role involves managing the entire onboarding process, ensuring that clients have a positive experience from the outset, and addressing any issues that arise during the transition.
• This role involves developing and implementing strategies to enhance the overall client experience, addressing client concerns, and fostering strong relationships with clients

Responsibilities
KYC /Onboarding:  

• Drive the account opening process end to end ensuring regulatory compliance, completeness, and reporting  
• Ensure and sustain a customer-centric business culture, leveraging on the RMBN bouquet of products and services 
• Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to the function 
• Steward regulatory and day-to-day engagement with coverage, product, and compliance on all KYC requirements and processes 
• Ensure KYC refresh is in accordance with the risk profile and anniversary date 
• Oversee profiling and maintenance of PEP classification and other high-risk documentation 
• Ensure clients’ Risk Rating is processed at onboarding and continuous reviews as well as Enhanced Due Diligence if needed 
• Drive cross-selling of RMBN products & services through the customer service desk to maximize the bank’s share of the wallet  
• Collaborate with the business teams to onboard new customers, ensure KYC compliance, KYC maintenance or refresh exercises 
• Promote high ethical and integrity standards, establish a culture within the bank that establishes and demonstrates to all personnel the importance of KYC and customer service 
• Active participation in the unit’s audit and regulatory examinations 
• Drive frequent review of governance manuals and processes in line with industry best standards and regulatory guidelines in Nigeria and SA   
• Ensure adequate resources are made available for operational efficiency and effectiveness Inform and respond to market and regulatory change to ensure customer excellence and regulatory compliance 
• Drive change management and process improvement to enhance efficiency and effectiveness  

Account Management Duties:  

• Performs the initiator or maker role  
• Verify and confirm completeness of documents as well as necessary due diligence before profiling  
• Maintain and update clients’ information on the bank’s operating system and other required platforms for transaction alerts, account statements etc. per the requested frequency 
• Initiate account management-related activities such as opening, and closing accounts etc. 
• Review and maintain accurate up-to-date clients’ mandate folders  
• Ensure the signatory lists on the relevant systems are updated timely to avoid any operational loss to the Bank 
• Responsible for the client's request for the addition and removal of authorized officers 
• Develop process improvements to enhance efficiency and effectiveness 
• Continuous Account Maintenance and ensure correct status is maintained on the relevant system.

Qualifications and Experience

• An Undergraduate Degree in a relevant discipline
• Minimum of seven years of relevant working experience within a Nigerian bank or financial institutions

Competency and General Skills:
Key Competencies 

• Result-oriented and driven - A self-starter who produces a consistently high quality of output within agreed 
• deadlines. Prompt and proactive in driving for results and has problem-solving aptitude. 
• Creative / Innovative - Must possess the ability to identify and initiate more efficient ways of doing things. 
• Detail - Must possess a strong level of attention to detail, and accuracy and be well organized, which are 
• considered essential for regulatory reporting. Must also possess the ability to process and work with large 
• volumes of data. 
• Good communication skills - Must possess the ability to communicate and debate views effectively, constructively, and convincingly using verbal and non-verbal means.  
• Relationship-building capability - Must possess the ability to put people at ease and build sound relationships based on mutual trust and openness.  

Human Relations Profile:

• Ability to strike and maintain good client relationships.   
• Strong character & integrity paramount   
• High degree of self-confidence; pleasant personality; well-presented    
• Well organized / good time management skills / disciplined/ detail orientated   
• Self-starter able to work with minimal supervision  
• Team oriented   
• Flexible when necessary and able to work effectively under pressure.