Key Client Manager: East (Within Nigeria) at Lekki Freeport Terminal

Location: Lekki, Lagos
Employment Type: Full-time
Department: Commercial
Reporting to: Chief Commercial Officer

Job Purpose

• Manage and expand the existing customer accounts utilizing knowledge of the current customer base and product/service offerings from Lekki Free Port Terminal.
• Identify and establish new customers and sales opportunities, achieve against targets and increase top-line financial growth for Lekki Free Port Terminal.

Major Job Responsibilities

• Maintain detailed knowledge of the customer’s business, current market trends, changes in the industry, and potential changes to the customer.
• Identify both current and potential customer needs and identify sales growth opportunities.
• Support customers to build their business through leveraging product/service opportunities and offerings from Lekki Free Port Terminal.
• Use the agreed Sales process in all interactions with current and potential customers.
• Conduct customer visits with new and existing customers, demonstrating the value we can bring to their business.
• Manage and grow sales portfolio.
• Forecast, prospect, and bid for the new business to include customers, markets, and additional product/service opportunities.
• Maintain existing and build new customer partnerships, developing and sustaining sales relationships with key decision-makers and influencers on all levels within the customer’s organization.
• Share market and competitor information with applicable functions within the organization to effectively build value propositions and sales opportunities.
• Partners with the Customer Care department to resolve customer issues quickly and effectively.
• Maintain accurate records including sales call reports, status updates, and actions.
• Build and foster a network of referrals to create new opportunities for revenue growth and sales pipeline.
• Present offers and prepares effectively for customer interactions.
• Process closed deals and proactively follow up on the status with relevant functions.
• Proactively follow up with customers, ensuring the delivery of the product/service.
• Develop ongoing, profitable relationships with customers continually maintaining a professional image of the company.
• Maintain an updated and current sales pipeline and ensure that opportunities are driven and progressed through the sales pipeline.
• Identify opportunities for the terminal to generate additional income via land revenues.
• Reinforce Lekki Free Port Terminal’s culture, values & reputation and ensure compliance with our policies, standards, and procedures.

Qualifications & Experience
Education:

• Bachelor's Degree, preferably in a Sales or Commercial field.
• 5-7 years experience in a Terminal sales role

Experience & Knowledge:

• Developed knowledge of the industry and current market conditions.
• Excellent verbal, presentation, and written communication skills.
• Demonstrated experience within a terminal.

Skills:

• Self-starter with a positive attitude and strong desire and drive to win.
• Demonstrated time management and organizational skills.
• Commitment to the demonstration of high ethical standards governing professional behavior and interactions.
• Advanced consultative and problem-solving skills.
• Ability to identify customer needs and translate them into customer solutions.
• Highly results-oriented, drives for results and success, conveys a sense of urgency, and drives issues to closure despite obstacles and opposition.
• Proven ability to deliver under pressure.