Job Vacancies at Lekki Freeport Terminal

Location: Lekki, Lagos
Employment Type: Full-time
Department: Commercial
Reporting to: Customer Service Manager

Job Purpose

• Handle customer inquiries via various communication channels. Ensures prompt issue resolution for sales promotion and customer satisfaction.
• Tasked to process service orders, and modifications, and escalating complaints across several communication channels.

Major Job Responsibilities

• First point of contact for customers. Deliver a high level of service to external customers.
• Deal with customer inquiries in an efficient and customer-centric manner.
• Deliver customer experience as outlined by management.
• Collaborate with other functional departments to continuously improve the customer touchpoints and as such continue to improve the customer experience.
• Ensure accurate data into the system for proper calculation of LFT’s Charges.
• Verify all delivery orders and other relevant documentation have been received and are in the correct order for cargo release
• Report any system error in any of the documents mentioned above to the Sales Executive/Sales Manager.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and ensuring resolution.
• Gather sales opportunities or leads with potential customers and communicate potential pipeline business to the sales team.
• Maintain customer records.
• Follow up those agreements made with the customer are properly invoiced.
• Actively seek out and act on continuous improvement opportunities both concerning customers and internal/external stakeholders.

Qualifications & Experience
Education:

• Bachelor’s Degree, preferably in a Commercial field.
• 1 to 3 years experience. (Experience in a terminal is an added advantage)

Experience & Knowledge:

• Developed knowledge of the industry and current market conditions.
• Excellent verbal, presentation, and written communication skills.

Skills:

• Problem-solving approach.
• Experience working in an environment where different methods of communication are used.
• Experience of a commitment to high standards of customer care and service delivery.
• Well-organized approach to work, managing and prioritizing workload.
• Active listening skills.
• Ability to exchange and adapt skills when working together across functions.
• Proven ability to sustain a high level of activity and energy with a business-like approach to daily challenges.
• Proven ability to work in a highly fast-paced environment.
• Collaborative and enthusiastic by nature, good team player.
• Proven ability to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
• Must be able to handle company information with confidentiality and discretion
• Excellent stakeholder management, both internal and external.

go to method of application »

Location: Lekki, Lagos
Employment Type: Full-time
Department: Commercial
Reporting to: Chief Commercial Officer

Job Purpose

• Manage and expand the existing customer accounts utilizing knowledge of the current customer base and product/service offerings from Lekki Free Port Terminal.
• Identify and establish new customers and sales opportunities, achieve against targets and increase top-line financial growth for Lekki Free Port Terminal.

Major Job Responsibilities

• Maintain detailed knowledge of the customer’s business, current market trends, changes in the industry, and potential changes to the customer.
• Identify both current and potential customer needs and identify sales growth opportunities.
• Support customers to build their business through leveraging product/service opportunities and offerings from Lekki Free Port Terminal.
• Use the agreed Sales process in all interactions with current and potential customers.
• Conduct customer visits with new and existing customers, demonstrating the value we can bring to their business.
• Manage and grow sales portfolio.
• Forecast, prospect, and bid for the new business to include customers, markets, and additional product/service opportunities.
• Maintain existing and build new customer partnerships, developing and sustaining sales relationships with key decision-makers and influencers on all levels within the customer’s organization.
• Share market and competitor information with applicable functions within the organization to effectively build value propositions and sales opportunities.
• Partners with the Customer Care department to resolve customer issues quickly and effectively.
• Maintain accurate records including sales call reports, status updates, and actions.
• Build and foster a network of referrals to create new opportunities for revenue growth and sales pipeline.
• Present offers and prepares effectively for customer interactions.
• Process closed deals and proactively follow up on the status with relevant functions.
• Proactively follow up with customers, ensuring the delivery of the product/service.
• Develop ongoing, profitable relationships with customers continually maintaining a professional image of the company.
• Maintain an updated and current sales pipeline and ensure that opportunities are driven and progressed through the sales pipeline.
• Identify opportunities for the terminal to generate additional income via land revenues.
• Reinforce Lekki Free Port Terminal’s culture, values & reputation and ensure compliance with our policies, standards, and procedures.

Qualifications & Experience
Education:

• Bachelor's Degree, preferably in a Sales or Commercial field.
• 5-7 years experience in a Terminal sales role

Experience & Knowledge:

• Developed knowledge of the industry and current market conditions.
• Excellent verbal, presentation, and written communication skills.
• Demonstrated experience within a terminal.

Skills:

• Self-starter with a positive attitude and strong desire and drive to win.
• Demonstrated time management and organizational skills.
• Commitment to the demonstration of high ethical standards governing professional behavior and interactions.
• Advanced consultative and problem-solving skills.
• Ability to identify customer needs and translate them into customer solutions.
• Highly results-oriented, drives for results and success, conveys a sense of urgency, and drives issues to closure despite obstacles and opposition.
• Proven ability to deliver under pressure.

go to method of application »

Location: Lekki, Lagos
Employment Type: Full-time
Department: Operations
Reporting to: Assistant Manager - Planning

Job Purpose
Project Phase:

• As a support to the superuser team, engage in project implementation activities ensuring planning and operations departments are built, designed, and ready for the operational go live.

Operational Phase:

• Responsible for maintaining proper and efficient Operations planning in consideration of port regulations and rules, vessel particulars, optimum yard stacking and utilization, safety, cost control, and productivity as the main aspects to drive the development of the work and with proper usage of TOS and other related systems and applications. At the same time, also having proper communication with internal and external customers.

Major Job Responsibilities
Project Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Support LFT operations superusers in the preparation and revision of standard procedures for the operations department.
• Support LFT operations superusers in the preparation and revision of training manuals for internal training programs.
• Support LFT operations superusers on the execution of additional end-user training on overall departmental processes and terminal applications (i.e TOS).
• Support LFT operations superusers in setting & configuration of different system modules.
• Be involved in several labs & live equipment tests demand during TOS (and other system`s) implementation and interfaces as a supportive role to LFT operations superusers
• Report to LFT operations superusers issues and results of executed tests and follow-up solutions.
• Involve in the implementation of best practices.

Operational Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Work closely with other departments to ensure smooth process flow.
• Report all issues not described in the SOP to your supervisor in writing immediately.
• Ensure efficient handover of every shift change.
• Prepare and share a set of reports as required by management.
• Undertake all and any related planning duties within the capabilities as required.

Vessel / Barge Planning:

• Liaise with the lines in having the discharge BAPLIE and MOVINS received within the deadlines as stipulated.
• Create all vessel profiles and structures in Ship Editor when needed and/or save/rename the files received from Vessel Operators (i.e NSD) following the SOP.
• Prepare, execute, and monitor working cranes sequence by company`s needs and targets, focusing on the optimal equipment deployment and utilization.
• Prepare the discharge and load sequence by the SOP in an attempt to achieve the best productivity possible looking also to the safety and cost aspects.
• Ensure utilization of optimum planning approach during workload (i.e crane density calculation, dual cycle, and twin lift planning)
• Prepare the required set of documents and hand them over to execution.
• Ensure to get Vessel`s command approval of pre stow plan prior operations without delays and as well on post-completion departure EDI.
• Coordinate with the lines for any major changes requested by the vessel.
• Provide pre stow plan to Vessel Operator as soon as Vessel`s command approves the pre stow and final departure plan upon completion of the operation.
• Ensure with the assistance of dispatchers that operations are running as per planning and proceed with changes in the planning every time it`s required. Advise peers of any required adjustments to crane sequence, crane allocations, ETC by the changing work priorities, etc.
• Participate in close teamwork with peers to ensure an effective overall terminal planning is maintained to high standards internally and externally.
• In charge of sharing and maintaining a set of live reports internally and to customers, related to operations progress and performance as per SOP.
• Ensure correct data capture to prevent flaws that affect berth, vessel, and yard operations productivity.
• Upon completion of vessel operation, in charge to get through the Agent and Port Control the pilot to sail the vessel in time to receive the next vessel.
• Ensure shorter vessel interchange between vessels by monitoring vessel operations and smooth communication with Port Control and Vessel Operators/Agent.

Yard Planning:

• Act as a focal point for any yard planning operations-related matter.
• Lead and mentor “Dispatchers” to ensure they are properly executing their tasks and using TOS functionalities appropriately.
• Constantly monitor of dispatcher`s workload and assist on their task every time needed.
• Effectively plan yard layouts of all container categories according to segregation requirements within the yard, using a set of parameters and based on yard strategy.
• Check container stacks to have proper preparation for the vessel’s operation.
• Monitoring of the export stacks while receiving exports, ensuring they are stacked as per allocation.
• Close monitoring of the import stacks for longstanding containers and sending out reminders to the lines to arrange clearance as the earliest.
• Monitoring the empty damaged unit’s evacuation from the yard to avoid longstanding, communicating with the internal staff and Lines.
• Responsible to maintain yard integrity and taking necessary action when required.
• Monitor the ICDs declared for the respective vessels and check if are cleared within the allocated time frame, alternatively convert the same to the local imports and information passed on to the lines.
• Close monitoring of Special container (IMO, Reefers, OOG) segregation in the yard, taking necessary actions when required.
• Control, check and avoid daily bases Chimney stacks in the yard.
• Plan and lead the daily yard activities involving all required staff and recourses making sure all planned moves are executed and updated properly in the yard.

Critical Success Factors
Project Phase:

• Achieve and maintain all terminal KPIs.
• Project milestones related to operations are achieved and have no delays

Operational Phase:
Vessel Planning:

• Achieve and maintain all terminal KPIs.
• Vessel Crane Splits and loading sequence are finalized before the vessel`s berthing.
• Keep evidence of all correspondences with Agents, Vessel Operators, and Shipping Lines on vessel operations instructions.
• All updates in N4 are executed by written instructions from the operation.
• Zero discrepancies between planning and execution.
• No delay in the mail and correspondent handling.
• All reports assigned by the management are executed without delay and fault.
• Seamless handover between shifts.

Yard Planning:

• Achieve and maintain all terminal KPIs.
• All import containers in the yard are planned and stacked correctly by size, type, category, status, and the group always.
• Export and transshipment containers are all located and grouped stacked according to the vessel, port of discharge, type, and weight grades before vessel berthing.
• No event of container loss. If containers are missing, to be identified, closely investigated, and followed up.
• Yard Strategy is respected.
• Closely follow up on longstanding and damaged containers` evacuation.
• Proper set of allocations and in proper use.
• 100%-yard Integrity.
• Closely follow up on the daily yard activities.
• All yard reports assigned by the management are executed without delay and fault

Job Dimension
Working Areas:

• Indoor / Outdoor: Indoor & Outdoor
• Onshore/Offshore: Onshore
• Heights: No
• Hours of Work: Shift rotation
• On-Call: Yes
• Contact after Hours: Yes

Does the job involve travel?

• Local - Lagos: Limited
• National - Nigeria: Limited
• International: Not expected

Qualifications & Experience
Education:

• Bachelor’s Degree, preferably in a Logistics / Operations field, Computer Science, or any equivalent discipline;

Experience & Knowledge:

• Minimum of 2 years experience in container terminal operations.
• Experience with NAVIS N4 is preferable.
• Basic knowledge of the shipping industry and port business.
• Knowledge of vessel schemes and particulars, stowage plans, and IMDG regulations.
• Knowledge of yard layout and operating techniques.

Skills:

• Ability to work under a pressure environment with a constant change of priorities.
• Good communication skills with the ability to communicate across the organization.
• Capable of handling multiple tasks.
• Ability to communicate in English (Speaking/Reading).
• Ability to work on weekends, nights, holidays, and for long periods.

Major Competencies:

• Planning: Strategizing for both the short and the long term.
• Adaptability: Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
• Analysis: Locating or extracting relevant information that is critical to problem-solving.
• Assertiveness: Confidence in expressing an opinion or requirement even when challenged.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgments.
• Quality-focused: Supporting the needs of product and service excellence.
• Verbally skilled: Presenting ideas or information to an individual or a diverse group.
• Team-focused: Working with a group in utilizing all its resources to achieve maximum performance.
• Customer-focused: Building relationships with internal and external customers.

go to method of application »

Location: Lekki, Lagos
Employment Type: Full-time
Department: Operations
Reporting to: Gate Supervisor

Job Purpose
Project Phase:

• As a support to the superuser team, engage in all project implementation activities ensuring gate, planning, and operations department are built, designed, and ready for the operational go live.

Operational Phase:

• Through the terminal gate automation process, to constantly monitor and control terminal gate/landside operations and all its stages, and handle, attend and solve truck transaction exceptions during truck cycle in an effective and fast manner, ensuring smooth traffic flow and efficient performance.

Major Job Responsibilities
Project Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Support LFT operations superuser, engage in preparation and revision of standard procedures of operations department.
• Support LFT operations superusers in the preparation and revision of training manuals for internal training programs.
• Support LFT operations superusers on the execution of additional end-user training on overall departmental processes and terminal applications (i.e., TOS, GOS, VBS).
• Support LFT operations superusers in setting & configuration of different system modules.
• Be involved in several labs & live equipment tests demand during TOS/GOS (and other system`s) implementation and interfaces as a supportive role to LFT operations superusers
• Report to LFT operations superusers issues and results of executed tests and follow-up solutions.
• Involve in the implementation of best practices.

Operational Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Ensure all gate transactions and scanning/inspection moves in TOS and GOS are performed proactively.
• Monitor and execute all truck visits & transactions proactively through all available software and hardware.
• Resolve all exceptions arising from all different stages of truck visits promptly.
• Resolve all exceptions arising from internal trucks engaged in scanning/inspection container moves promptly.
• Ensure all gate automation processes are adhered to and there is a smooth flow of traffic in the gate lanes.
• Ensure all Truck drivers follow procedures at the different gate stages.
• Prompt answer intercom calls to liaise with truck drivers regarding any issue in place, to reduce truck stay.
• Escalate all unresolved issues to Gate Supervisor/Planning/Execution/Security where required.
• Report to line managers, IT/Technical teams any malfunction or challenges encountered on systems in use (i.e., XPS/N4, PASS, VBS) and external hardware (i.e., Kiosk in/out totems, intercoms, card & fingerprint readers, RFID readers, OCR cameras, CCTV cameras, boom barriers, traffic lights, etc.).
• Report to line managers any congestion in the gate and/or inspection area due to any problem in place for proper action from supervisors.
• Report immediately to line managers any found incident in Gate or inspection area.
• Work closely with other departments to ensure smooth process flow.
• Maintain effective communication with peers and departments to escalate or solve exceptions of different nature.
• Execute manual gate transaction once required due to any abnormal or non-standard process or due to any issue in place.
• Ensure efficient handover of every shift change.
• Prepare and share sets of reports as required by Operations management.
• Undertake all and any related Gate duties within the capabilities as required.
• Perform any other duties as required by Ops management from time to time.

Critical Success Factors
Project Phase:

• Achieve and maintain all terminal KPIs.
• Project milestones related to operations are achieved and have no delays.

Operational Phase:

• Achieve and maintain all terminal KPIs.
• Exception handling resolution timely resolved.
• Gate transactions performed without errors and wrong delivery/receival.
• Gate infra and equipment are well maintained and up to operational requirements.
• No delay in the mail and correspondent handling.
• All reports assigned by the management are executed without delay and fault.
• Seamless handover between shifts.

Job Dimension
Working Areas:

• Indoor / Outdoor: Indoor & Outdoor
• Onshore/Offshore: Onshore
• Heights: No
• Hours of Work: Shift rotation
• On-Call: Yes
• Contact after Hours: Yes

Does the job involve travel?

• Local – Lagos: Limited
• National – Nigeria: Limited
• International: Not expected

Qualifications & Experience
Education:

• Bachelor’s Degree, preferably in a Logistics / Operations field, Computer Science, or any equivalent discipline.

Experience & Knowledge:

• Minimum of 2 years experience in a warehouse, inland terminals, or container terminal operations on related activity. Experience in gate operations is an advantage.
• Experience with NAVIS N4 and/or CERTUS gate system and/or gate automation is an advantage.
• Basic knowledge of the shipping industry and port business.
• Knowledge of trucking community operations, customs, and clearance procedures.
• knowledge of yard layout and operating techniques.

Skills:

• Ability to work under a pressure environment with a constant change of priorities.
• Good communication skills with the ability to communicate across the organization.
• Capable of handling multiple tasks.
• Ability to communicate in English (Speaking/Reading).
• Ability to work on weekends, nights, holidays, and for a long period.

Major Competencies:

• Adaptability: Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
• Analysis: Locating or extracting relevant information that is critical to problem-solving.
• Compliance: Adhering to policies and procedures established by the organization.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgments.
• Quality-focused: Supporting the needs of product and service excellence.
• Verbally skilled: Presenting ideas or information to an individual or a diverse group.
• Team-focused: Working with a group in utilizing all its resources to achieve maximum performance.
• Customer-focused: Building relationships with internal and external customers.

go to method of application »

Location: Lekki Lagos
Employment Type: Full-time

Job Purpose
Project Phase:

• As a support to the superuser team, engage in project implementation activities ensuring planning and operations departments are built, designed, and ready for the operational go live.

Operational Phase:

• Responsible for the maintenance of terminal operations reports and KPIs up to date while feeding management and customers with the required set of KPIs on a designated and instructed timeframe. Handle proper audit of reporting needs and data quality sources to ensure the department covers all reporting demands with reliable data.
• Be a supportive role to the operations planner (vessel/yard) on a day-to-day planning routine.

Major Job Responsibilities
Project Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Support management to develop the reporting structure needs for the operations department, and share reporting requirements to IT for proper development, testing, and acceptance in time for go-live.
• Support IT on reporting configuration and execute acceptance tests.
• Support management in the preparation of standard procedures related to reporting, administration tasks/activities, and archive process.
• Support LFT operations superusers on setting & configuration of VBS system and as well training manuals for internal/external training programs.
• Support LFT operations superusers on the involvement and contribution of different testing demands during system implementation, especially VBS.
• Involve in the implementation of best practices.

Operational Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Responsible to update and maintain vessel visit timeframe dataset properly updated in TOS, from berthing up to departure, ensuring correct data capture to prevent flaws that affect berth, vessel, and yard operations productivity.
• Maintain communication with port stakeholders (i.e shipping line/agent, pilots) to get an update on vessel arrival/departure timeframe for a proper update in the internal system.
• Responsible to prepare, check, validate, and sending to internal and external customers the Terminal Departure Report (TDR) upon vessel completion.
• Responsible to maintain the vessel visit status in TOS.
• Prepare on-demand reports once required by the line manager or senior management.
• Maintain operational reports KPI up to date and share among operations teammates and management based on guidelines;
• Keep constant checks of data source and data quality ensuring reliable data is being shared with management (including automated reports).
• Address to terminal IT and line manager in case any report encounters any failure of data source, quality, or any other for proper correction.
• Suggest and propose enhancements on terminal available reports, while being responsible to share requirements and define scopes with proper alignment with the line manager.
• Responsible to perform testing on new reports to validate and give feedback to terminal IT staff during reporting improvement projects.
• Proceed with regular audits in available reports and TOS data quality and report if any challenge is encountered.
• Responsible to maintain the planning team leave plan up to date as per management guidance.
• Responsible to prepare and maintain the planning team roaster as per management guidance.
• Collect from the execution team all hard copy reports (i.e damage reports) during and/or after vessel operations, scan, and save them in share folders.
• Support operations planning team to maintain up-to-date vessel shared folders.
• In charge of maintaining the vessel files and operations archive based on the given procedure.
• Work closely with other departments to ensure smooth process flow.
• Report to line manager any incident, challenges, or issues encountered during execution of own activity.
• Support operations planner on daily maintenance of VBS appointment slots as per direction from planners and/or management, and in coordination with customer service and customers.
• Give daily support to the operations planning team when required (i.e communication to customers, creation of vessel profile, preparation of vessel document before vessel operations).
• Ensure efficient handover every shift change, when required.
• Take departmental administration tasks as assigned by operations management, including maintenance of departmental stationery.

Critical Success Factors
Project Phase:

• Achieve and maintain all terminal KPIs.
• Readiness of LFT OPS reporting structure before go live.
• Readiness of VBS functionality.
• Operations administration requirement readiness prior go live.

Operational Phase:

• Maintain all terminal operations reporting and KPIs up to date and as required.
• Effectively maintain operations archive.
• Data quality maintenance in TOS/GOS/VBS.
• Timely provision of reports, including TDRs.
• Timely administrative actions when required.
• Efficient planning department leave plan.

Job Dimension
Working Areas:

• Indoor / Outdoor: Indoor & Outdoor
• Onshore/Offshore: Onshore
• Heights: No
• Hours of Work: Shift rotation
• On-Call: Yes
• Contact after Hours: Yes

Does the job involve travel?

• Local – Lagos: Limited
• National – Nigeria: Limited
• International: Not expected

Qualifications & Experiences
Education:

• Bachelor’s Degree, preferably in a Logistics / Operations field, Computer Science, or any equivalent discipline.

Experience & Knowledge:

• Minimum of  2 years of experience in a warehouse, inland terminals, or container terminal operations on related activity. Experience in operations reporting and administrative work is an advantage.
• Experience with NAVIS N4 is an advantage.
• Experience in reporting applications (i.e power BI) is preferable.
• Advanced level experience in Microsoft office package, in special excel.
• Basic knowledge of the shipping industry and port business.

Skills:

• Ability to work under a pressure environment with a constant change of priorities.
• Good communication skills with the ability to communicate across the organization.
• Capable of handling multiple tasks.
• Ability to communicate in English (Speaking/Reading).
• Ability to work on weekends, nights, holidays, and for long periods.

Major Competencies:

• Planning: Strategizing for both the short and the long term.
• Adaptability: Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
• Analysis: Locating or extracting relevant information that is critical to problem-solving.
• Assertiveness: Confidence in expressing an opinion or requirement even when challenged.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgments.
• Quality-focused: Supporting the needs of product and service excellence.
• Verbally skilled: Presenting ideas or information to an individual or a diverse group.
• Team-focused: Working with a group in utilizing all its resources to achieve maximum performance.
• Customer-focused: Building relationships with internal and external customers.
• Writing skill: Presenting information in a clear, organized, concise manner that is both grammatically and technically correct.

go to method of application »

Location: Lekki, Lagos
Employment Type: Full-time
Department: Operations
Reporting to: Shift Manager

Job Purpose

• This position covers both project implementation and operational phase and covers the overall charge of the day-to-day management of manpower in the operations department.
• Ensure proper coordination with all concerned parties in a professional manner to successfully achieve the goals and objectives established by senior management as well as to satisfy the expectation of all stakeholders.

Major Job Responsibilities
Project Phase:

• Pay an effective role in the project implementation phase.
• Take an effective part to develop applications to manage manpower smartly (requirement gathering, confirmation, testing, training, etc).
• Prepare JDs for frontline team members considering their role and responsibility according to the organization chart.
• Prepare & implement training plan & material for front line team.
• Prepare & implement operational business processes and SOPs.
• Prepare different modules of rosters to use available manpower effectively.
• Work closely with other functions and departments to execute the implementation of systems.
• Contribute to the development and implementation of strategic initiatives that will prepare the terminal for future implementation.
• Meet stakeholders and customers to share, align and agree on operational and planning man-management requirements while providing training when required.
• Other duties as assigned.

Operational Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Manage, motivate, and instruct all his team members. Structure tasks and goals, establish efficient courses of action, set priorities, organize information, and efficiently execute daily tasks with consideration to high productivity and efficient utilization of equipment and labor resource.
• Execute strategies for all operations-related activities, in line with & contributing to the company vision & strategy, within the borders of the business plan & budget.
• To productively conduct and lead operational meetings with the Team and make sense out of that activity by resolving issues and making sure that all operations problems are resolved.
• To make certain that all departmental activities are always conducted professionally and safely.
• To fully control and coordinate the daily allocation of manpower considering the expected workload, making sure that these requirements are sufficient to serve the daily plan activities. Also, to properly pay attention to the condition and maintenance of all tools handling gears.
• To responsibly safeguard sensitive information in some critical areas in the Terminal.
• To closely look into the Cost Control measures making sure that those measures are implemented and in line with the approved budget.
• To systematically manage all reports needed by the internal & external clients by generating such reports promptly, as required by the Port Procedure.
• To effectively coordinate with all concerned with regards to Terminal Operation System and Billing systems, ensuring that all data requirements by Billing and Finance are provided by Operations within the prescribed time.
• Ensure that all operations manpower requirements are executed by priorities set by the operations management and escalate where changes may be required.
• Monitor continuous operations at shift changeover times and rest break changeovers and take appropriate action in case of any discrepancy found.
• Plan, track, and control all types of leaves from the operations department, following operations and HR guidelines.
• Other duties as assigned

Critical Success Factors
Project Phase:

• Project milestones related to execution are achieved and have no delays.
• Departmental readiness for trials and commercial operating date (go live).
• Successful departmental build-up as per project timeline.
• Successful labour management application implementation.
• Preparation of JDs of all roles comes under operations execution
• Preparation of SOPs for all roles comes under operations execution
• Preparation of training material for all roles comes under operations execution.

Operational Phase:

• Team Building.
• Strict implementation of all SOPs.
• Ensure availability of required manpower for every shift.
• Ensure that all the staff under operations execution are treated equally.
• Ensure maintaining the performance record of every individual.
• Maintain a safe & reliable work environment and achieve all KPIs.
• Maintain proper coordination with HR.
• Understand the importance of reporting and keep updating the management team with all developments as per set protocol.
• Prepare all required reports.
• In case of any exceptional situation, take the charge and lead the team in all aspects.
• Maintain a proper record of all the incidents and conduct the investigation with the HSSE team and ensure proper signoff

Job Dimension
Working Areas:

• Indoor / Outdoor: Indoor & Outdoor
• Onshore/Offshore: Onshore
• Heights: No
• Hours of Work: General Shift
• On-Call: Yes
• Contact after Hours: Yes

Does the job involve travel?

• Local – Lagos: Limited
• National – Nigeria: Limited
• International: Rare

Qualifications & Experience
Education:

• A University Degree preferably in a Logistics / Operations Management, Logistics, Business Administration, or related discipline.

Experience & Knowledge:

• Minimum of 3 years experience in container terminal operations environment in a supervisory role.
• Experience in managing manpower rosters, maintaining their record, and coordinating with HR
• Experience in greenfield or brownfield project implementation is an advantage.
• Previous experience as a foreman, supervisor, superintendent, or other similar position would be expected as a natural progression to this position.
• Familiar with the strict implementation of international standards of safe working practices within marine, stevedoring, and terminal operations.
• In-depth, comprehensive understanding of Maritime industry container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk, and special cargo handling requirements and equipment.
• Advanced computer skills with a sound understanding of modern terminal planning and control systems.
• Experience with NAVIS N4 and participation in its implementation is an advantage.
• Experience in process optimization.
• In deep knowledge of resource management, coordination with stack holders, and leading the team.
• Requires some understanding of accounting, billing, and associated documentation.
• Requires understanding of general labour law.

Skills:

• Effective negotiation and conflict resolution skills.
• Effective negotiation and conflict resolution skills combined with good counseling and listening skills.
• Strong drive to deliver results
• Sensitive to cultural diversity and experience in a multicultural environment, regarding employees, local authorities, and other stakeholders.
• Ability to work under a pressure environment with a constant change of priorities.
• Good communication skills with the ability to communicate outside and across the organization. (Well-developed English oral, written communications, and report writing skills. Also, must have a working knowledge of the Pidgin English)
• Ability to work on weekends, nights, holidays, and for a long period.

Major Competencies:

• Analysis: Locating or extracting relevant information that is critical to problem-solving.
• Change: Initiating and implementing new ways of thinking and doing.
• Coaching: Guiding and motivating others in maximizing job performance.
• Conflict Management: Facilitating problem resolution while maintaining working relationships.
• Customer-focused: Building relationships with internal and external customers.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgments.
• Integrity: Adhering to a code of standards or values.
• Leadership: Envisioning organizational excellence and motivating others to aspire to that state.
• Planning: Strategizing for both the short and the long term.
• Quality-focused: Supporting the needs of product and service excellence.