Role Purpose
The Key Accounts Associate will support the execution of key account activities by ensuring timely order follow-up, effective stock management, visibility compliance, and accurate reporting across assigned partner outlets. The role is critical in maintaining service excellence, retail standards, and strong day-to-day account coordination.
Key Responsibilities
Account Support & Retail Execution
- Follow up on customer orders, deliveries, and stock replenishment across assigned key accounts.
- Support stock reconciliation and address discrepancies in collaboration with distributors and internal teams.
- Ensure product availability, proper shelf placement, and adherence to approved planograms.
- Conduct routine outlet visits to monitor visibility standards and merchandising execution.
- Support in resolving operational issues affecting account performance.
Visibility, Merchandising & Audits
- Monitor and maintain product visibility, shelf share, and promotional materials in partner outlets.
- Conduct periodic visibility audits and prepare outlet scorecards.
- Support the execution and tracking of in-store promotions and activations.
- Ensure compliance with agreed retail execution standards.
Reporting & Administration
- Prepare accurate weekly and monthly activity reports.
- Track stock levels, product movement, promotions, and retail performance indicators.
- Maintain organized records of outlet visits, audits, and account communications.
- Provide timely feedback to the Key Accounts Manager on execution gaps and opportunities.
Relationship Support & Customer Service
- Build and maintain positive working relationships with store managers, supervisors, and retail staff.
- Serve as a reliable point of contact for day-to-day operational support at assigned outlets.
- Deliver professional and courteous customer service aligned with company standards.
Qualification & Experience Requirements
- BSc in Medical Sciences, Pharmacology, Marketing, Business Administration, or related fields.
- Experience in customer service, sales support, merchandising, or retail operations.
- Strong attention to detail with excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and basic reporting tools.
- Willingness to travel within assigned territories.
- Experience in pharmaceutical or FMCG merchandising.
- Knowledge of planogram execution and shelf management.
- Exposure to retail audits, outlet scorecards, and sales coordination.
Personality & Competency Profile
The ideal candidate should demonstrate:
- High levels of organization, discipline, and accountability.
- Professionalism, respect, and a customer-first mindset.
- Strong execution speed and reliability.
- Excellent interpersonal skills and teamwork orientation.
- Ability to follow processes and deliver consistent field execution.
What We Offer
- Competitive monthly salary of ₦250,000 – ₦350,000, based on experience and performance.
- Performance incentives and structured growth pathways.
- Health insurance, pension, and statutory leave benefits.
- Hands-on exposure to structured key account and retail operations.
- Career development opportunities within a growing commercial organization.
Salary Range: ₦250,000 – ₦350,000 (Monthly)
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