Latest Jobs at First Bank of Nigeria Limited

Job Identification: 1677

Duties & Responsibilities
Project and Stakeholders Management: 

• Leads the entire CRM Team in project deployment, system support, user administration, training and campaign management.
• Leads the team in the formulation of CRM strategies and programs and ensures that they stay aligned with the business’s overall objectives.
• Coordination of collaborative CRM activities with other teams and departments in the Bank.
• Identify continual improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution
• Engage BPM & business on implementation of sales target monitoring and ensuring correctness of information.
• Ensure proper change management processes are followed to minimize disruptions to business operations.

Application Support: 

• Work with end users, vendors and service providers as the liaison with the IT team.
• Identify and help design CRM-related report requirements and list views.
• Support workflow rules and business processes.
• Maintain accurate application configuration documentation, change logs, and knowledge base articles for support teams.
• Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
• Serve as the liaison between the sales and technical teams in executing the bank’s CRM strategy.
• Lead root cause analysis (RCA) for recurring issues and implement preventive measures.
• Monitor system performance and coordinate with vendors or internal teams for upgrades, patches, and issue resolution.
• Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.
• Maintain business and process configurations on CRM solution
• Develop and maintain indices required to measure health status of the CRM solution 

Help Desk Support: 

• Support by troubleshooting and solving user or system issues and respond in a timely fashion
• Analyze potential issues and communicate to assess needs and determine solutions for end users.
• Oversee the day-to-day administration, monitoring, and support of FirstBank’s Dynamics 365 CRM Platform
• Manage incidents, service requests, and problem tickets related to CRM, ensuring resolution within agreed SLAs.
• Supervise support offered to stakeholders and business units using the solution
• Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
• Assist in development and support personnel in resolving system issues, creating business solutions to meet requirements.
• Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

Training: 

• Train end users and business units on CRM functionalities, updates, and best practices.
• Instruct new users on the application and train existing users on best practices & new functionality.
• Liaise with Microsoft and other technology partners for technical escalations, feature requests, and support cases
• Develop and maintain training materials and user documentation.
• Liaising with First Academy to deliver training programs

Requirements 

• Education: B. Sc. in Computer science, IT or other relevant discipline
• Experience: Experience in marketing/ sales administration or customer relationship/customer experience management role.

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Job Identification: 1678

Duties & Responsibilities

• Execute inorganic growth plans (M&A, partnerships, etc) of FirstBank Group
• Ensure all Group investments are properly valued and reported
• Prepare capital plan & reports, including ICAAP, for the Group and support implementation of same
• Support preparation of Bank’s Recovery and Resolution Plan
• Ensure compliance with relevant policies and frameworks, including Group Capital Management Framework, investment management framework, capital hedging framework, etc
• Execute capital raising, including Tier I and Tier II, for the bank and its subsidiaries
• Support capital allocation across the Group to ensure shareholder value is optimized.
• Manage the Bank’s portfolio of investments to optimize returns
• Ensure relevant policies and Service Level Agreements (SLAs) are up to date and reviewed as and when due
• Ensure adherence to SLAs and agreements with vendors 
• Prepare Request for Proposals (RFPs) for Advisors for Corporate Finance transactions 
• Work with relevant stakeholders to prepare transaction documents, including Term Sheets, Information memoranda, Valuation Analysis, etc and coordinate the delivery of same 
• Facilitate the Bank’s credit rating process to achieve set target credit rating
• Coordinate all relevant management, board and regulatory approvals for capital raising corporate finance decisions and investments of the FirstBank Group.
• Project manage corporate finance activities, including tracking post transaction value accretion.
• Provide insight on the financial performance of potential targets and expected value accretion from transactions.
• Prepare reports and presentation to engage the Management Committee (MANCO) and Board of Directors on potential targets and transaction opportunities.
• Carry out any assigned roles as mandated by the HOD or HOU 

Requirements 
Education:

• Good first Degree, preferably in numerate discipline
• Preference for postgraduate degree or other professional qualification (CFA, ACA, ACCA, CPA, CMA)                    

Experience:

• Minimum of 5 years working experience in corporate finance, investment banking and capital management in Financial Services or related industry.

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Job Identification: 1678

Duties & Responsibilities

• Promote policies, processes, and guidelines to enhance corporate finance, capital management, ratings and investment activities of FirstBank Group
• Coordinate subsidiaries’ strategy development / strategic planning process
• Lead capital allocation across the Group to maximize shareholder value
• Ideate / recommend corporate finance initiatives
• Recommend optimal transaction structures for corporate finance transactions for the FirstBank Group.
• Lead inorganic growth plans (M&A, partnerships, etc) of FirstBank Group
• Oversee the end-to-end management of capital across all group entities, including preparation of annual capital plans and ICAAP reports
• Lead analytical efforts, that support capital investment decisions
• Ensure delivery of SF&CM’s input into the annual Recovery & Resolution Plan
• Oversee the development, review /,update and compliance monitoring of relevant policies, including Group Capital Management Framework, investment management framework, capital hedging framework, etc 
• Lead the Group’s capital raising initiatives 
• Plan and lead the Bank’s credit rating process to achieve set target credit rating.
• Work with internal stakeholders to deliver the data/ information requests stakeholders, including credit rating institutions, regulators, equity / debt analysts, etc
• Coordinate all relevant management, board and regulatory approvals for capital raising corporate finance decisions and investments of the FirstBank Group.
• Manage vendors and other stakeholders 
• Ensure risks inherent in unit’s activities are effectively identified and processes developed to manage same
• Ensure decision makers are promptly and accurately informed 
• Carry out any assigned roles as mandated by the HOD or CFO

Requirements 
Education:

• Good first Degree, preferably in numerate discipline
• Strong preference for postgraduate degree or other professional qualification, in line with Group competency requirements
• CFA, ACA, ACCA, CPA, CMA, in line with Group competency requirements

Experience:

• Minimum of 10 years’ working experience in corporate finance, investment banking and capital management in Financial Services or related industry.