Key Account Manager (Healthtech Logistics) at LifeBank

Job Summary

• The Key Account Manager will be responsible for managing and growing strategic healthcare and institutional accounts across hospitals, labs, blood banks, and partner facilities.
• The role ensures seamless service delivery, drives revenue growth, strengthens long-term client relationships, and supports life-critical logistics operations that improve patient outcomes.
• This role sits at the intersection of healthcare, logistics, and commercial growth, requiring strong relationship management, operational coordination, and a deep understanding of healthcare delivery ecosystems.

Key Responsibilities
Key Account Management:

• Manage a portfolio of hospitals, diagnostics centers, and healthcare institutions
• Serve as the primary point of contact for all assigned key accounts
• Ensure consistent service delivery and rapid resolution of client issues

Revenue Growth & Retention:

• Drive revenue growth within existing accounts through upselling and cross-selling of services (e.g., logistics, supply chain solutions, emergency fulfillment)
• Achieve monthly/quarterly revenue and retention targets
• Identify new opportunities within assigned accounts and convert them into active business

Client Relationship Management:

• Build and maintain strong relationships with hospital administrators, procurement teams, and clinical stakeholders
• Conduct regular business reviews to assess performance, satisfaction, and service improvement opportunities
• Act as a trusted advisor to clients on supply chain reliability and emergency healthcare logistics

Operational Coordination:

• Liaise with operations, dispatch, pharmacy, lab, and supply chain teams to ensure timely fulfillment of client requests
• Monitor order fulfillment performance and escalate delays or service gaps proactively
• Ensure accurate documentation and compliance with healthcare logistics protocols

Account Strategy & Planning:

• Develop structured account plans for each key client
• Forecast demand and support operational planning for critical supplies (blood, oxygen, medical products, etc.)
• Align account strategies with company growth and impact goals

Data, Reporting & CRM Management:

• Maintain accurate records of all client interactions in CRM systems
• Track key account performance metrics (order volume, fulfillment time, revenue contribution)
• Provide regular reports on account health and growth opportunities

Key Performance Indicators (KPIs)

• Key account retention rate
• Revenue growth per account
• Service level performance (on-time delivery, fulfillment success rate)
• Client satisfaction (CSAT/NPS)
• Number of upsell/cross-sell conversions
• Responsiveness to client escalations

Requirements
Education:

• Bachelor’s degree in Business Administration, Public Health, Supply Chain, or related field

Experience:

• 4–6 years in Key Account Management, Sales, or Client Relationship roles
• Experience in healthcare, logistics, pharmaceuticals, or B2B enterprise services strongly preferred
• Familiarity with hospital procurement systems is an advantage

Skills & Competencies:

• Strong relationship management and stakeholder engagement skills
• Excellent communication and negotiation abilities
• Strong commercial awareness and revenue ownership mindset
• Ability to work in fast-paced, high-pressure environments
• Strong coordination and problem-solving skills across multiple teams
• Proficiency in CRM tools (Salesforce, HubSpot, or similar)

Personal Attributes:

• High sense of urgency (critical in healthcare logistics)
• Strong ownership mindset
• Detail-oriented and highly organized
• Empathetic and client-focused
• Calm and effective under pressure
• Passionate about improving healthcare outcomes