JForce Communication Manager - Jumia at Jumia Nigeria

Job Objective

• As JForce (Jumia Sales Force) Communications Manager, you will play a key role within JForce team (owner of Jumia offline Stores).
• You will be responsible for the Day-to-Day general management of the Jforce consultants and delivery of key strategic objectives for the activation team.
• You will also work with the Head of Jforce to develop the growth strategy for B2C section of the Jforce business.
• Overall, you will be responsible for delivering a world-class activation team that deliver the best customer experience (consultants/ agents).

Key Responsibilities

• Design Daily call battles for the activation team.
• Support Jforce consultant’s recruitment drive across regions.
• Track the activation team performance, and call battles impact.
• Propose innovative process, marketing push and communication channels to improve delivery on B2C growth objectives.
• Capability building of the activation team.
• Responsible for the general management of the B2C consultants

Competencies Required

• Candidates should possess a Bachelor's Degree in relevant fields with 3 - 5 years work experience.
• Strong knowledge of Nigerian offline and Tele-Sales market (both grey and structured).
• Leadership and management to lead the team above and beyond their capabilities and train them.
• Strong interpersonal skills to motivate and convince potential agents to partner with Jumia.
• Very strong sales skills to lead negotiation and deliver on objectives.
• Fast learner and well structured.
• Performance driven, action & result oriented.
• Very independent with a strong ability to go further than the expectations.
• Solution oriented.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.