Job Vacancies at Jumia Nigeria

Job Objective

• As JForce (Jumia Sales Force) Communications Manager, you will play a key role within JForce team (owner of Jumia offline Stores).
• You will be responsible for the Day-to-Day general management of the Jforce consultants and delivery of key strategic objectives for the activation team.
• You will also work with the Head of Jforce to develop the growth strategy for B2C section of the Jforce business.
• Overall, you will be responsible for delivering a world-class activation team that deliver the best customer experience (consultants/ agents).

Key Responsibilities

• Design Daily call battles for the activation team.
• Support Jforce consultant’s recruitment drive across regions.
• Track the activation team performance, and call battles impact.
• Propose innovative process, marketing push and communication channels to improve delivery on B2C growth objectives.
• Capability building of the activation team.
• Responsible for the general management of the B2C consultants

Competencies Required

• Candidates should possess a Bachelor's Degree in relevant fields with 3 - 5 years work experience.
• Strong knowledge of Nigerian offline and Tele-Sales market (both grey and structured).
• Leadership and management to lead the team above and beyond their capabilities and train them.
• Strong interpersonal skills to motivate and convince potential agents to partner with Jumia.
• Very strong sales skills to lead negotiation and deliver on objectives.
• Fast learner and well structured.
• Performance driven, action & result oriented.
• Very independent with a strong ability to go further than the expectations.
• Solution oriented.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Job Objective

• On the one hand you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with restaurant partners.
• You will help develop our offering to partners and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills. .
• In addition to this, the role will have an operational component and you will manage the local rider base and have to ensure that local operations are handled effectively. After closing the contract you will continue your relationship with restaurant partners and identify and conduct initiatives to activate them.
• We are looking for a generalist who is passionate about Jumia Food and enjoys interacting and negotiating with partners.
• You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

Roles and Responsibilities

• Being responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers
• Driving expansion of existing clients as well as generating new business at prospect chains
• Managing contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
• Identifying and building best practices for your sales team and others
• Ensuring end-to-end operational excellence with partners, customers, customer service agents and riders
• Maintaining city staff (riders) by recruiting, selecting, orienting, and training riders.
• Recommending programs and services by identifying and anticipating new trends.
• Reporting into the Head of Sales and Account Manager.

Required Skills and Qualifications

• Bachelor of Business Administration, Marketing or Public Relations is a plus
• Minimum of 1-2 years of experience in Sales - preferably in a startup environment
• Proactive, organized, and obsessed with details and accuracy
• Know how to negotiate your way into a super deal through sales techniques and persuasion
• Having excellent communication skills. Eloquent, with good grammar and writing skills
• Autonomous and self-starter who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs and MS Office.

What We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.