IT Support / Systems Administrator at Elizabeth Maddeux

Job Summary

• We are seeking a skilled and proactive IT Support / Systems Administrator to manage and maintain our IT infrastructure.
• The ideal candidate will be responsible for ensuring the smooth operation of hardware, software, networks, and security systems, as well as providing technical support to end users. 
• This role requires strong problem-solving skills, technical expertise, and the ability to manage multiple IT-related tasks efficiently.

Responsibilities

• Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues, both remotely and on-site.
• Install, configure, and maintain desktops, laptops, printers, and other IT hardware, ensuring they function optimally.
• Manage and maintain servers, including setup, monitoring, troubleshooting, and performance optimization.
• Monitor and maintain network infrastructure, company softwares, including routers, switches, firewalls, and wireless access points, ensuring stable and secure connectivity.
• Perform routine system updates, patches, and security enhancements to keep IT infrastructure up to date and protected against vulnerabilities.
• Administer and support business applications, email systems, cloud services, and enterprise software, resolving technical issues as needed.
• Maintain user accounts and permissions in Active Directory, Office 365, and other authentication systems to ensure secure access management.
• Implement and oversee backup and disaster recovery procedures to safeguard critical data and minimize downtime in case of system failures.
• Develop and enforce IT security policies, ensuring compliance with best practices and company standards to protect against cyber threats.
• Monitor system performance and proactively identify and resolve potential issues before they impact business operations.
• Maintain an inventory of IT assets, tracking hardware and software licenses to ensure compliance and efficient resource allocation.
• Provide end-user training and documentation on IT policies, security best practices, and software usage to enhance productivity and security awareness.
• Assist in the planning and execution of IT projects, such as network upgrades, system migrations, and software implementations.
• Collaborate with vendors and third-party service providers to troubleshoot technical issues and ensure timely resolution of hardware or software failures.
• Conduct regular system audits and generate reports on IT performance, security risks, and infrastructure improvements.
• Set up and configure VoIP phone systems and troubleshoot any connectivity or functionality issues.
• Support remote work setups, including VPN configurations, remote desktop access, and cloud-based collaboration tools.
• Research and recommend new technologies and IT solutions that align with the company’s business needs and enhance operational efficiency.
• Ensure compliance with industry regulations and data protection laws, implementing necessary security controls and monitoring mechanisms.
• Assist with IT budgeting, evaluating costs for hardware and software upgrades, and ensuring cost-effective IT procurement.
• Provide after-hours support when necessary to resolve critical system issues or perform maintenance tasks with minimal disruption to business operations.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred) or relevant IT certifications.
• 3-4 years proven experience as an IT Support Specialist, Systems Administrator, or similar role.
• Strong knowledge of Windows and Linux operating systems, networking protocols, and cloud technologies.
• Experience with Active Directory, Office 365 and other enterprise IT tools.
• Familiarity with cybersecurity best practices, firewalls, and antivirus solutions.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and interpersonal skills to provide effective technical support and training to employees.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.