IT Support Officer at Talents and Skills Africa

Job Summary

• The IT Support Officer is responsible for maintaining and troubleshooting the organization's IT systems, ensuring the efficient operation of all IT equipment, and providing technical support across company branches.
• This job description outlines the primary responsibilities and qualifications required for the IT Support Officer role.

Tasks and Responsibilities

• Configure desktop and laptop operating systems.
• Diagnose and fix PC malfunctions on a daily basis.
• Ensure efficient operation of all IT equipment.
• Diagnose and resolve network connectivity and software-related issues before the close of business daily.
• Perform systematic troubleshooting of PCs and system networking (LAN and WAN) weekly, with reports submitted before close of work on Saturdays.
• Configure and manage webmail facilities, ensuring updates are completed in the first week of every month.
• Perform PC cloud backup and synchronization daily.
• Manage the company’s cloud accounting software, including installation, configuration, and maintenance of hardware, software, system networks, printers, and scanners.
• Provide technical support across company branches physically and virtually as needed.

Educational Qualifications and Experience

• Possess a B.Sc or HND in Computer Science or a related field.
• Have a minimum of three years of relevant work experience.

Person Specification:

• Proficiency in the use of Microsoft Excel.
• Accuracy and speed in task execution.
• Strong communication skills.
• Analytical and problem-solving skills.
• Good interpersonal skills.