IT Support Office at Wells Carlton Hotel & Apartments

Job Summary

• We are looking for an IT Support Officer to provide technical assistance to employees, resolves hardware and software issues, and maintains the company's IT infrastructure.
• Key duties include installing and configuring systems, troubleshooting problems, managing support tickets, and performing routine maintenance on computers and networks.
• Strong communication, problem-solving, and attention to detail are essential for this role.

Key Responsibilities

• User support: Provide technical assistance to users via phone, email, or in-person to resolve computer and software issues.
• Troubleshooting: Diagnose and solve hardware and software faults to keep systems running smoothly.
• Installation and configuration: Install, configure, and upgrade computer hardware, operating systems, and applications for new and existing users.
• Ticket and incident management: Log and manage all service requests and support tickets, updating users on their progress.
• System maintenance: Perform routine maintenance on computer systems and networks, including updates, backups, and security checks.
• Inventory management: Maintain an accurate inventory of IT hardware and software assets.
• Onboarding: Set up new employees with the necessary accounts and equipment.
• Documentation: Create and maintain documentation for IT procedures, configurations, and solutions.
• Testing and evaluation: Test and evaluate new hardware and software to recommend improvements.

Qualifications and skills

• Education: A Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred.
• Experience: Proven experience in IT support or a similar role is required.
• Technical skills:
  • Proficiency in operating systems (e.g., Windows, macOS, Linux).
  • Knowledge of network protocols and configurations.
  • Familiarity with IT security principles.
• Soft skills:
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal abilities.
  • Ability to prioritize tasks and work under pressure.
  • Attention to detail and accuracy.

Salary
N70,000 - N80,000 Monthly.