IT Graduate Trainee (ICT Officer) at Human Capital Partners (HCP)

Job Summary

• A leading oil and gas company is seeking a highly motivated and skilled IT Graduate Trainee (ICT Officer) to join its ICT team.
• This role plays a critical part in supporting and maintaining the company’s ICT infrastructure and will serve as the first line of support for networks, servers, and other essential IT services.

Responsibilities

• Support the procurement, installation, maintenance, and upgrades of network and telecom hardware, software, and systems.
• Assist in configuring and testing new ICT equipment and applications.
• Coordinate with vendors on software implementation and license management.
• Manage network user profiles, printer servers, and related infrastructure.
• Provide first-line support for network and telecom issues.
• Support system backups, security updates, and hardware/software inventory tracking.
• Assist end users with ICT issues, including installations, troubleshooting, and relocations.
• Contribute to user awareness initiatives and maintain the ICT ServiceDesk logs and documentation.

Requirements

• Bachelor’s Degree in IT-related field such as Computer Engineering, Computer Science, Information Technology, MIS, etc., OR 1-3 years of IT working experience with a bachelor’s degree in any other field.
• Relevant IT Certifications such as ITIL, COBIT, MCSE, Cisco Certifications, A+, CISA are a plus.
• Minimum of 1 year experience with IT systems and tools.
• Knowledge of network/system security and VOIP technologies.
• Attention to detail andcommitment to accuracy
• Experienced in incident and problem management.
• Strong analytical and problem-solving capabilities.
• Excellent communication, presentation, and customer service skills.
• Time management, prioritization, and analytical thinking.
• Self-motivated, able to multitask effectively and perform under pressure.