IT Channels Support Officer at Baobabplus

Job Objectives

• Contribute to technical expertise in the areas of channel applications and infrastructure implementation/service delivery.
• Contribute to the development, maintenance and operation of the channels infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives.

Duities and Responsibilities

• Administration and conduct proactive monitoring, and maintenance of channels applications and infrastructure (ATM, POS, FEP, Quickteller, PayDirect, AutoPay, NIBSS, Mobile App, LOS, MyBank statement e.t.c.) in order to maintain and support operations and ensure compliance to relevant standards.
• Perform configurations, issue resolution or incidents management and IT service continuity.
• Assist effort to develop and configure channels infrastructure from conceptualization to delivery through stabilization.
• Test, debug, document and analyze performance of channels applications and infrastructure components.
• Collaborate with all internal stakeholders for delivery of Channels project as validated by the business.
• Provide support to all environments (production, test and QA).
• Conduct event, fault and performance management.
• Fulfil service requests and support routine maintenance and support activities.
• Contribute to e-channel applications testing related to a change/project following the change/project management process.
• 1st Level escalation & interface with third party integrators/partners/Switch
• Timely resolution of e-Channel applications incidents raised within the agreed SLA.
• Investigate system anomalies and proffer a solution.
• Serve as a single point of coordination between Customer service and the Built Team or Partners.
• Monitor and ensure 24/7 availability of e-channel applications.
• Be ready to take up any other task as it may be assigned by your Supervisor
• Deliver on the assigned project timely within scope and budgeted cost.

Requirements

• Minimum of a first degree or its equivalent in a Technology related discipline.
• Understanding of Change & Service Management Process
• Working knowledge/familiarity with Jira, T24 (or any other core Banking Application).
• Experience in the management of Digital Channels
• Good working knowledge of Digital Channels operations and connectivity with core systems
• Project Management Training or Certification is highly required for this role.
• Self-Starter and ability to take initiative
• Experience with managing Card Issuance Framework is a must
• Proven previous experience of full participation in Digital Projects.
• Work experience in Fintech, Banking or Investment environment is required.